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The Administrative Dental Assistant 3rd Edition by Gaylor -Test Bank
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, Gaylor: The Administrative Dental Assistant, 3rd EditionChapter 1: Orientation to the Dental Profession
Test Bank
MATCHING
Match the following ADA code of conduct with its corresponding action.
(A) Patient autonomy
(B) Non-maleficence
(C) Beneficence
(D) Justice
(E) Veracity
1. Keeping knowledge and skills current through continued education
2. Communicating without deception
3. Delivering dental care without prejudice
4. Protecting the patient’s confidentiality
5. Treating the patient according to his/her desire, within bounds of acceptable treatment
6. Treating the patient in a timely manner
7. Referring the patient to a specialist
8. Placing priority on the patient’s welfare
9. Maintaining intellectual integrity
10. Supporting activities that improve access to dental care for all members of society
1. ANS: B PTS: 1
2. ANS: E PTS: 1
3. ANS: D PTS: 1
4. ANS: A PTS: 1
5. ANS: A PTS: 1
6. ANS: C PTS: 1
7. ANS: B PTS: 1
8. ANS: C PTS: 1
9. ANS: E PTS: 1
10. ANS: D PTS: 1
MULTIPLE CHOICE
1. A service-based business is considered successful when:
A. current patients refer new patients.
B. it meets the needs of the people it serves.
C. dentists and dental auxiliaries work together to provide services.
D. bills are sent to patients in a timely manner.
Copyright © 2012, 2007, 2000 by Saunders, an imprint of Elsevier Inc.
, Test Bank 1-2
ANS: B
Feedback
A Current patient referrals demonstrate patient satisfaction rather than a service-
based business.
B Correct: A service-based business is considered successful when it meets the
needs of the people it serves.
C Dentists and dental auxiliaries who work together to provide a service can be
described as an effective dental healthcare team.
D Timely billing indicates an efficiently run office and translates to a profitable
dental practice.
PTS: 1 REF: pg. 3
2. An additional _______ of education is required for a dentist to become a board certified
specialist.
A. 12-18 months C. 2-4 years
B. 18-24 months D. 5-6 years
ANS: C
Feedback
A A dental specialist has completed an additional 2-4 years of education, following
dental school.
B A dental specialist has completed an additional 2-4 years of education, following
dental school.
C Correct: 2-4 years of additional education is required for a dentist to become a
board certified specialist.
D A dental specialist has completed an additional 2-4 years of education, following
dental school.
PTS: 1 REF: pg. 7
3. Several types of administrative assistants work in the dental office. Which of the
following is responsible for ensuring compliance with industry standards?
A. Records manager C. Insurance clerk
B. Office manager D. Business manager
ANS: A
Feedback
A Correct: Duties of the records manager include ensuring compliance with
industry standards.
B The office manager typically organizes and oversees the daily operations of the
office staff.
C The insurance clerk oversees the filing of insurance claims.
Copyright © 2012, 2007, 2000 by Saunders, an imprint of Elsevier Inc.
, Test Bank 1-3
D The business manager negotiates contracts and manages the fiscal operations.
PTS: 1 REF: pg. 5
4. Which of the following documents outlines the duties that may be performed by dental
auxiliaries?
A. Occupational Safety and Health Administration (OSHA) code
B. State Administrative Code
C. Bylaws of the American Dental Association
D. State Dental Practice Act
ANS: D
Feedback
A OSHA codes identify hazardous duties for which a safety course must be
completed before an employee can perform them.
B The Administrative Code contains laws according to each specific state.
C The bylaws of the American Dental Association provide the rules that govern the
activities of the organization.
D Correct: The Dental Practice Act outlines duties that can be performed by dental
auxiliaries.
PTS: 1 REF: pg. 6
5. The ADA Principles of Ethics and Code of Professional Conduct encompass five
principles. Principle 3 is Beneficence, which means that the dentist has a duty to:
A. respect the patient’s right to self-determination and confidentiality.
B. refrain from harming the patient.
C. promote the patient’s welfare.
D. communicate truthfully.
ANS: C
Feedback
A The duty to respect the patient’s right to self-determination and confidentiality is
Autonomy (“self-governance”).
B The duty of the dentist to refrain from harming the patient is Non-malfeasance
(“do no harm”).
C Correct: Beneficence (“do good”) means that the dentist has a duty to promote
the patient’s welfare, that is, a professional duty to act for the benefit of others.
D The duty of the dentist to communicate truthfully is Veracity (“truthfulness”).
PTS: 1 REF: pg. 14
6. Of the following dental specialists, which is most likely to receive a referral for wisdom
tooth removal (extraction)?
A. Oral pathologist C. Prosthodontist
Copyright © 2012, 2007, 2000 by Saunders, an imprint of Elsevier Inc.
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