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WGU C208 OA Exam (Latest 2023 – 2024) With Complete Solution
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WGU C208 OA Exam (Latest 2023 – 2024) With Complete Solution
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WGU C208 OA Exam (Latest 2023 –2024) With Complete Solution
Which three individuals within an organization could play the role of change
agent?
Choose 3 answers - -Consultant
CEO
Employee
-Which of the eight steps described by Kotter is the first step a change
leader takes when implementing change? - -Establishing a sense of urgency
-Place the stages of Everett Roger's Diffusion of Innovation model in order
from 1 (earliest stage) to 5 (latest stage).
Select your answers from the pull-down list. - -1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Confirmation
-The head of human resources of a large company is considering changes to
the employee benefits program but is unsure how the employees will
respond to these changes.
Which type of change model should this person employ? - -Descriptive
-Which two statements characterize low end disruption?
Choose 2 answers - -It evolves over time into a product with more features.
It is an innovation that is good enough.
-Which approaches would be appropriate for communicating change
initiatives?
Choose 2 answers - -Explaining why the change is needed
Addressing concerns raised by the prospect of change
-What is essential for a leader to communicate when undertaking
organizational change? - -A consistent vision of the end result of the change
-How should training be viewed during organizational change? - -As a
worthwhile investment in a successful transition
, -How can a leader connect with employees to help sustain organizational
change? - -By offering positive feedback
-Which approach is proven and effective in using reinforcement to sustain
change? - -Repeating the messages of vision, process, and goals through a
variety of channels
-What is a common cause for the failure of organizational change? - -
Unclear goals
-Which role does creative tension play in organizational change according to
Peter Senge? - -It drives people to bring reality in line with their vision.
-Which emotion is prevalent among almost all employees during the process
of organizational change? - -stress
-Which practice can lead to unconscious resistance to attempts at
organizational change? - -Tiring staff with unrelated demands
-How can leaders effectively address resistance to change through
communication? - -By being consistent, open, and empathetic
-How do mental models impact individuals' responses to organizational
change according to Black and Gregersen? - -Mental models can become
barriers that prevent stakeholders' from perceiving the need for change.
-Which scenario is an example of one of Black and Gregersen's strategies for
overcoming barriers to change? - -A CEO champions a change process by
both accepting responsibility and providing clear metrics for the change
initiatives.
-How should leaders view difficult questions and serious concerns from
employees about change initiatives? - -As opportunities to provide honest
and persuasive context
-How is responding to change resistance in the non-profit sector different
from in the private sector? - -Many employees are strongly committed to
organization's mission.
-How could the management team at the pharmaceutical company better
implement the change? - -Hold an employee meeting to explain the reasons
behind the change and answer any questions that employees may have
-What are the most essential skills required by the leader of an organization
experiencing revolutionary change? - -Directive and decisive guidance
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