Exam (elaborations)
GCP-GC-REP exam 2023/2024 with 100% correct answers
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Which definition matches the performance view for Agents? A. Used to monitor real-time contact center metrics. B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW. C. Used to view real-time and historical metrics, such as service ...
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