Test Bank for CompTIA A+ Guide to Information Technology Technical Support, 11th Edition Andrews (All Modules included)
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Course
Info Technology
Institution
Info Technology
Complete Test Bank for CompTIA A+ Guide to Information Technology Technical Support, 11th Edition by Jean Andrews, Joy Dark Shelton, Nicholas Pierce ; ISBN13: 9780357674161. (Full Modules included Module 1 to 21)....
Module 1. Taking a Computer Apart and Putting It Back Together.
Module 2. All Ab...
CompTIA A+ Guide to Information
Technology Technical Support
11th Edition
by Jean Andrews
Complete Modules Test Bank
are included (Ch 1 to 21)
** Immediate Download
** Swift Response
** All Chapters included
,Name: Class: Date:
Mod 01 Taking a Computer Apart and Putting it Back Together
1. You replace an internal drive that is only used to backup data on a computer. Before you install the case
cover, you power on the computer and observe the disk drive lights are not blinking. You suspect it may not be
receiving power, but cannot find the power supply tester. How can you quickly verify whether power is being
supplied to the disk drive?
a. Use a POST card
b. Replace the power supply
c. Run diagnostic software once the OS loads
d. Use a multimeter
ANSWER: d
FEEDBACK: a. Incorrect. A POST (power-on self-test) card is used to troubleshoot problems
that occur after you power on the computer but before the operating system is
loaded. The replacement drive is only used to backup data so we can infer
that it does not contain the operating system. The question does not indicate
the computer did not boot successfully so POST must have completed
without errors.
b. Incorrect. Replacing the power supply may fix the problem but it is not the
best way to quickly verify whether power is being supplied to the drive.
c. Incorrect. Running diagnostic software once the operating system is up and
running will not determine if there is power being applied to the drive. If no
power is being supplied, the system will simply will not detect the hard drive.
d. Correct. You can use a multimeter to verify the appropriate voltage level is
detected on the connector used to supply power to the drive.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: WEST.A+.23.1.1 - Disassemble and reassemble a desktop computer safely, and identify
external ports and major components inside a desktop. Describe how they connect and
are compatible. Identify various tools you will need as a computer hardware technician.
ACCREDITING STANDARDS: WEST.220-1001.23.3.4 - Given a scenario, select, install and configure storage devices
TOPICS: Exploring a Desktop Computer
KEYWORDS: Bloom's: Analyze
DATE CREATED: 7/22/2022 8:00 PM
DATE MODIFIED: 7/22/2022 8:00 PM
2. A technician is building a custom gaming computer for a customer. In what order should the technician install
the main components?
a. power supply, drives, motherboard, cards
b. drives, motherboard, cards, power supply
c. motherboard, cards, power supply, drives
d. mother board, power supply, drives, and cards
ANSWER: a
FEEDBACK: a. Correct. Since the motherboard and processor are the most expensive
components, if possible it is best to install the motherboard just before
installing the expansion cards to prevent damage. For example, you would
Page 1
, Name: Class: Date:
Mod 01 Taking a Computer Apart and Putting it Back Together
not want to drop a disk drive or power supply on the motherboard while
installing those components.
b. Incorrect. In some cases, you may need to install the drives before the
motherboard, but if possible, it is best to install the motherboard just before
the expansion cards to prevent accidental damage to the motherboard.
c. Incorrect. If possible, it is best to install the motherboard just before the
expansion cards to prevent accidental damage to the motherboard.
d. Incorrect. If possible, it is best to install the motherboard just before the
expansion cards to prevent accidental damage to the motherboard.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: WEST.A+.23.1.1 - Disassemble and reassemble a desktop computer safely, and identify
external ports and major components inside a desktop. Describe how they connect and
are compatible. Identify various tools you will need as a computer hardware technician.
ACCREDITING STANDARDS: WEST.220-1001.23.1.1 - Given a scenario, install and configure laptop hardware and
components
TOPICS: Exploring a Desktop Computer
KEYWORDS: Bloom's: Apply
DATE CREATED: 7/22/2022 8:00 PM
DATE MODIFIED: 7/22/2022 8:00 PM
3. An employee informs the help desk the laptop they are using cannot update the login credentials when they
plug it in to the company's wired network. Wireless connectivity is fine, but the login credentials cannot be
updated using Wi-Fi. What is a possible action the help desk could take to troubleshoot the problem?
a. Replace the network card
b. Ping the loopback address
c. Use a loopback plug
d. Use a USB to RJ-45 dongle
ANSWER: c
FEEDBACK: a. Incorrect. The network port on a laptop is integrated into the motherboard so
the help desk would not try to replace the network card.
b. Incorrect. Ping is used to verify network connectivity. However, pinging the
loopback address (127.0.0.1) is used to verify the networking protocols are
installed and working properly on the laptop. It does not transmit any data so
it will not serve as an effective method to test the network port on the laptop.
c. Correct. A loopback plug can be used to test whether the network port on the
laptop is working properly.
d. Incorrect. A USB to RJ-45 dongle basically adds another network port to the
laptop through the USB port but in and of itself it will not test the
existing/original network port on the laptop.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: WEST.A+.23.1.2 - Disassemble and reassemble a laptop computer safely, and identify
Page 2
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