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CHAA TEST/83 ANSWERED QUESTIONS
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CHAA TEST/83 ANSWERED QUESTIONS
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CHAA TEST/83 ANSWERED QUESTIONSUnder tittle III of the Americans with disabilities act, hospitals are required to:
- -Provide resources to eliminate barriers in communication
-What is NOT important when initiating a patient satisfaction survey? - -
What data measures are needed to care for the patient
-Which is not a purpose of any quality improvement program? - -Blame
someone for the mistake
-Which of the following is not a patient satisfaction survey : - -CMS survey
-Communication is: - -exchange of information
-Which is not KPI in Patient Access? - -CLABSI
-HEAT stands for: - -Hear
Empathize
Apologize
Take responsibility for actions.
-All of the following are ways we communicate, except: - -Eating
-What are the three steps to communication? - -Encoding
Transmission
Decoding
-Compassion and Respect can be demonstrated in all of the following ways,
except: - -Calling the patient "DEAR"
-What is the CMS rule that states that an inpatient stay must cross two
midnights to be paid for under Medicare Part A? - -Medicare Two - midnight
rule
-Which program is responsible for protecting the integrity of the hospital and
human services (HHS) program by detecting and preventing fraud? - -OIG
-An effective compliance level has a minimum of how many levels? - -7
, -All of the following are part of an effective compliance program except: - -
Creating standards of privacy
-EMTALA is a regulation which protects patient from what? - -Not being
treating in an emergency due to lack of ability to pay
-All of the following are examples of PHI except: - -Financial assistance
brochure
-Meaningful use is an incentive program to: - -Increase the adoption of
qualified electronic health records
-This document is provided to Medicare beneficiaries who are admitted as
outpatients receiving observation status that they may have a co-payment
and co-Insurance. - -MOON
-All of the following are examples of fraud and abuse except: - -
Unknowingly billing for services at a higher complexity
-Which government healthcare program is provided for surviving spouses of
veterans killed in the line of duty ? - -CHAMPVA
-Tricare provides healthcare to all of the following except: - -Civilians
working in a military treatment facility
-When a veteran's local VA healthcare center cannot provide service in a
timely manner, this program allows the veteran to seek care from the
community. - -Veterans choice
-Medicare is not considered primary payer in all of the scenarios below
except: - -Medicare pt has ESRD and is in their 60 month of dialysis
-The MSP requires that we ask pertinent questions to determine what? - -If
there are other sources of payment primary to Medicare
-What is the form given to Medicare beneficiaries informing them of
potential non- coverage of out-patient services? - -ABN
-Which of the following is a reason that organizations seek Joint
Commissions accreditation? - -It enhances community confidence in the
quality and safety of care
-The important message from Medicare (IMM) informs the patient of the
following except: - -That if this inpatient stay is deemed experimental they
will be responsible
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