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WGU C846 ITIL Exam questions with answers
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Exam of 8 pages for the course wgu at wgu (WGU C846 ITIL Exam)
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WGU C846 ITILStrategy life cycle - answerThis is considered the core of the life cycle management
process
Core Service - answerA service that produces the basic outcome of the customers
desire
Customer - answerSomeone who buys good or services
Enabling service - answerA service needed to deliver a core service
Enhancing service - answerA service that is added to the core to make it more attractive
IT Service - answerA service carried out by an IT provider. Consist of a combination of
IT technology, people, and processes
Outcome - answerThe result of carrying out an activity, following a process, delivering
an IT service. The term is used for intended results as well as actual results
Process - answerIs a set of structured set of activities designed to accomplish a specific
objective.
Service - answerA mean to deliver value to a customer by facilitating the outcome a
customer wants without the ownership and cost and risk.
Service Management - answerA set of specialized organizational capabilities for
providing value to customers in the form of services
Service strategy - answerHow do we truly create value for a customer. How we can
make the case for a strategic investment. Resolves conflicting demands for resources.
What services we should be offering to whom
Utility - answerFit for purpose
Warranty - answerFit for use
, Warranty Requires assurance in what area - answerAvailability, Capacity, Security and
continuity.
Assets - answerAny resource or capability
Attribute - answerInformation held about a configuration item such as a serial number,
make or model
Capabilities - answerThe ability of an organization, person process, application. IT
service to carry out an activity
Governance - answerEnsures that policies and strategies are actually implemented and
processes are followed correctly
IT Service management - answerThe implementation and management of quality IT
services that meet the needs of the business.
PBA - Patterns of Business Activity - answerA Work load of one or more business
activities. Used to help the IT service provider understand and plan for different levels of
business activity.
Resources - answerA Generic term that includes IT infrastructure people, money, or
anything else that might help IT delivery a service
Risk Management - answerThe approach adopted to identify document, analyze,
mitigate against the likelihood of a potential impact to service.
Service Strategy - answerA phase of the service life cycle, service strategy defines the
perspective, position, plans and patterns that a service provider needs to execute to
meet an organizations business outcome.
Utility - answerThe functionality offered by a product or service to meet a particular need
or whether it is fit for purpose.
Warranty - answerThe assurance that a product or service will meet the agreed
requirements, fit for use.
User - answerA person who uses IT daily
Role - answerA Set of responsibilities, activities, or authorities assigned to a person or a
team.
Business Case - answerJustification for significant items of expenditure, identifying cost
and benefits, including considering other options.
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