NHA CMAA Practice Test QUESTIONS AND ANSWERS GRADED A+ 2023|2024
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NHA
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NHA
NHA CMAA Practice Test QUESTIONS AND ANSWERS
GRADED A+ 2023|2024
Which of the following letter styles is most efficient?
a. block
b. standard
c. modified block intended
d. simplified
a. Block
A patient who has Medicare and has a physical examination 10 months
ago calls to schedule another ...
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NHA CMAA Practice Test QUESTIONS AND ANSWERS
GRADED A+ 2023|2024
Which of the following letter styles is most efficient?
a. block
b. standard
c. modified block intended
d. simplified
a. Block
A patient who has Medicare and has a physical examination 10 months
ago calls to schedule another physical within the week. Which of the
following actions is appropriate for the medical administrative
assistant to take?
,a. explain that the physical exam cannot be scheduled for another 2
months
b. schedule the patient within the week
c. record the appointment as an office visit rather than a physical
d. submit the preauthorization form to Medicare before scheduling the
physical
a. Explain that the physical cannot be scheduled for another 2 months
A provider's office receives a remittance advice showing a denial
code. The medical administrative assistant receives a formal request
for review of the rejected claim. The assistant should use which of
the following formats?
a. tracer
b. explanation of benefits (EOB)
c. claim appeal
d. advance of beneficiary notice (ABN)
,c. claim appeal
An office manager asks a medical administrative assistant to mail a
letter to a patient who is being dismissed from the practice. Which
of the following methods should use the assistant use to mail the
letter?
a. certified mail
b. first-class mail
c. priority mail
d. standard mail
a. certified mail
, Which of the following schedules more than one patient at the same
time with the same provider while still allowing adequate time within
the hour to see all scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave
A provider is running 30 minutes behind schedule because of an early
morning emergency. Which of the following actions should the medical
administrative assistant take to maintain effective scheduling in an
office?
a. Inform waiting patients that an emergency has caused a delay in
the schedule and that they can wait or reschedule
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