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NHA questions and answers for the testA medical assistant is reporting a patient fall that occurred in the front lobby of the clinic.
What is the purpose of the assistant preparing an incident report? - answerTo avoid
future reoccurrences
A medical assistant witnesses a coworker knowingly commit an unlawful and wrongful
act. The assistant should identify this act as which of the following types of negligence?
- answerMalfeasance.
When measuring the vital signs of a 10-year-old child, a medical assistant recognizes
indications of abuse. Which of the following actions should the assistant take? -
answerNotify the child's provider.
A patient expresses to a medical assistant that he would like to designate his daughter
as his health care proxy. The assistant should inform him that which of the following is
the minimum age to be eligible as a health care proxy? - answer18
A medical assistant is assisting a provider with a gynecological examination on a
patient. The patient says, "My religious beliefs do not allow me to use contraception."
The assistant should expect the provider to make which of the following statements? -
answerYou have the right to make choices regarding your health
A medical assistant should recognize that which of the following provides instructions
for an emergency medical technician to follow when transporting an elderly or critically
ill patient? - answerMedical Order for Life-Sustaining Treatment
A medical assistant should recognize that which of the following entities must adhere to
HIPAA guidelines? - answerHealth care clearinghouses
A medical assistant sees a coworker take a pain medication from a locked cabinet. The
assistant knows that the coworker is a single mother who has a child who was recently
injured. Which of the following types of ethical situations does this problem create for
the assistant? - answerEthical distress
A medical assistant should identify which of the following as the legal document that
states the life-saving procedures a patient authorizes in the event he is incapable of
verbalizing his desire for medical treatment? - answerLiving will
Which of the following moral codes should a medical assistant reference when facing an
ethical dilemma? - answerAMA Code of Ethics
,A medical assistant left her computer unlocked with a patient's chart visible. Which of
the following actions should the assistant take in the future to prevent unauthorized
viewing of patient information? - answerPlace privacy filters on the monitor screen
A medical assistant should recognize that once advance directives are in place, they
can be updated at which of the following times? - answerAt any time
Which of the following gives patients the rights over their health care information,
including the right to receive a copy of their information, the right to ensure their medical
records are correct, and the right to know who had access to their records? -
answerHIPAA
Employers are accountable for providing a safe and healthy workplace for employees
by setting and enforcing standards. This environment is achieved by providing training,
outreach, education, and assistance. Which of the following regulatory agencies
oversees this standard? - answerOccupational Safety and Health Administration
(OSHA)
A patient believes that her health care privacy has been violated. A medical assistant
should know that the patient's complaint must be filed within how many days? -
answer180.
When designating a medical power of attorney, a medical assistant should identify
which of the following people as an acceptable choice for a health care proxy? -
answerA member of the patient's faith community
A medical assistant is speaking with a patient. Which of the following might occur as a
barrier to communication? - answerStereotyping
When communicating on the telephone with a patient, which of the following actions by
a medical assistant demonstrates the use of appropriate technique for outgoing calls? -
answerAllowing the patient to be the one to end the call
A medical assistant is caring for a patient who is frustrated and states, "My doctor
doesn't have any idea how to treat my condition." Which of the following responses by
the assistant is an example of therapeutic communication? - answerAre you saying that
you don't think your provider knows how to help you?"
Which of the following elements is essential for successful teamwork? - answerRelated
short-term and long-term goals
In which of the following locations should the inside address appear in a business
letter? - answerBetween the dateline and the salutation
To be a successful member of a team, which of the following actions should a medical
assistant take? - answerDemonstrate willingness to perform extra duties.
, During the admission process, a patient explains the manifestations of his chief
complaint to the medical assistant. Which of the following actions should the assistant
take? - answerDocument the patient's concerns in the medical record
A medical assistant is approached by a patient who is angry and yelling. Which of the
following actions should the assistant take? - answerRemain calm.
A patient calls into the office to report that her medication is "not working." Which of the
following responses should the medical assistant make? - answer"I will notify the
provider about your situation."
A medical assistant is providing discharge instructions for a patient who is visually
impaired. Which of the following actions should the assistant take? - answerNotify the
patient when entering the room..
A medical assistant is engaging in conversation with a patient who was recently
terminated from the practice. The patient has come to the office and is demanding an
explanation. Which of the following actions should the assistant take? -
answerAcknowledge the patient's concern.
A medical assistant is checking in a patient who does not speak the same language as
the assistant. Which of the following actions should the assistant take? - answerAsk a
bilingual staff member to assist with communication..
A medical assistant is checking in a patient who is hearing impaired. Which of the
following actions should the assistant take? - answerStand within the patient's field of
vision.
A patient in the waiting room approaches a medical assistant and states, "I've been
waiting 30 minutes to see my doctor. Can't you do something?" Which of the following
responses by the assistant is an example of active listening? - answer"You sound
frustrated about how long you've been waiting."
A medical assistant is preparing a business correspondence. Which of the following is a
characteristic of the modified block letter style? - answerThe complimentary closing is
centered on the page.
What information is required for a pediatric patient that is not required of an adult
patient? - answerThe name of the patient's parent
In which of the following situations would a patient be allowed to refuse treatment? -
answerA 13-year-old patient who has miscarried
Who must discuss the informed consent form with a patient prior to the patient signing?
- answerThe patient's physician
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