It is quite clear from the example
that all managers need to manage
situations intelligently and take
corrective action before any damage
is done to the business. Controlling
function of management comes to
the rescue of a manager here. It not
only helps in keeping a track on
the progress o...
Departure Control Systems (DCS)
8
CHAPTER
L E A R N I N G
A Departure Control System (DCS)
automates processing an airlines airport OBJECTIVES
management operations which includes
managing the informant required for airport After studying this chapter,
check-in, printing boarding pass, baggage you should be able to:
acceptance, boarding load control and
aircraft checks. Today almost 98% of DCS n Explain the meaning of
manage e-ticket using interface from a controlling;
number of devices including check-in kiosks,
online check‑in, mobile boarding pass and n State the importance of
baggage handling. DCS are able to identify controlling;
and capture updated reservations from an
airline computer reservation system for n Describe the relationship
passengers called passenger name record between planning and
(PNR). A DCS is used to update reservations controlling;
typically as ckecked-in, boarded, and
flown or another status. Additionally and n Explain the steps in the
increasingly a DCS or some city fare sectors process of controlling; and
may also interface with immigration control
for visa, immigration and passenger no fly n Describe the techniques of
watch list. controlling.
It is quite clear from the example the standards set in advance so that
that all managers need to manage organisational goals are achieved.
situations intelligently and take
corrective action before any damage Meaning of Controlling
is done to the business. Controlling Controlling is one of the important
function of management comes to functions of a manager. In order
the rescue of a manager here. It not to seek planned results from the
only helps in keeping a track on subordinates, a manager needs to
the progress of activities but also exercise effective control over the
ensures that activities conform to activities of the subordinates. In other
Rationalised 2023-24
Ch_08.indd 201 08-08-2022 16:39:15
, 202 Business Studies
words, controlling means ensuring planning in the future periods. Thus,
that activities in an organisation are controlling only completes one cycle
performed as per the plans. Controlling of management process and improves
also ensures that an organisation’s planning in the next cycle.
resources are being used effectively
and efficiently for the achievement of Importance of Controlling
predetermined goals. Controlling is, Control is an indispensable function
thus, a goal-oriented function. of management. Without control the
Controlling function of a manager best of plans can go awry. A good
is a pervasive function. It is a primary control system helps an organisation
function of every manager. Managers in the following ways:
at all levels of management— top, (i) Accomplishing organisational
middle and lower-need to perform goals: The controlling function
controlling functions to keep a measures progress towards the
control over activities in their organisational goals and brings
areas. Moreover, controlling is as to light the deviations, if any,
much required in an educational and indicates corrective action.
institution, military, hospital, and a It, thus, guides the organisation
club as in any business organisation. and keeps it on the right track so
Controlling should not be misunde that organisational goals might
rstood as the last function of manage be achieved.
ment. It is a function that brings (ii) Judging accuracy of standards:
back the management cycle back to A good control system enables
the planning function. The controlling management to verify whether
function finds out how far actual the standards set are accurate
performance deviates from standards, and objective. An efficient control
analyses the causes of such deviations system keeps a careful check
and attempts to take corrective actions on the changes taking place
based on the same. This process in the organisation and in the
helps in formulation of future plans environment and helps to review
in the light of the problems that were and revise the standards in light
identified and, thus, helps in better of such changes.
Managerial Control implies the measurement of accomplishment against the standard and
the correction of deviations to assure attainment of objectives according to plans.
Koontz and O’ Donnel
Rationalised 2023-24
Ch_08.indd 202 08-08-2022 16:39:15
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