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CPCU 500 Practice Exam 11
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CPCU 500 Practice Exam 11
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CPCU 500 Practice Exam 11Which one of the following statements is correct regarding the challenges of
delivering messages to internal and external stakeholders?
Select one:
A. When you suspect a person's comments are the result of a hidden
agenda, it is best to leave them unaddressed.
B. When addressing individuals of different status levels, it is best to ask for
ideas from lower-level persons before turning to those of higher standing.
C. When you need to persuade your audience, it is best to use reason rather
than character or emotion.
D. When using visual aids, it is best to pack them with as much information
as possible. - -B. When addressing individuals of different status levels, it is
best to ask for ideas from lower-level persons before turning to those of
higher standing.
-Gaining a holistic perspective requires
Select one:
A. Developing a thorough understanding of each unit's role and how it
supports or depends on other units and stakeholders.
B. Encouraging individuals to resolve issues within their own work units.
C. Becoming an expert on the work that every stakeholder performs.
D. Designating one individual to be responsible for initiating meetings and
dominating conversations. - -A. Developing a thorough understanding of
each unit's role and how it supports or depends on other units and
stakeholders.
-After meeting with an external expert on climate change, an organization's
risk professional will need to do all of the following, EXCEPT:
Select one:
A. Identify those risks that are most likely to affect the organization
B. Assess the potential severity of the risks to the organization
, C. Communicate all of the potential risks cited by the external expert to the
board of directors
D. Recommend a treatment technique for risks with severe potential - -C.
Communicate all of the potential risks cited by the external expert to the
board of directors
-Carla, the risk manager, was asked by senior management to deliver a
presentation on cyber risk at an all employees meeting. Even though she
was only allotted 30 minutes for her presentation, Carla felt that cyber risk
was a very real risk for the corporation and she wanted employees to leave
with some fear of it. She wanted to provide employees with as much
technical information as possible, and familiarize them with all of the
important jargon. Less than 20 minutes into her presentation, Carla could tell
that many of the employees were not paying any attention to her
presentation. Which one of the following steps in the communication process
had Carla failed to consider?
Select one:
A. Set a clear communication objective
B. Ask for feedback
C. Analyze your audience
D. Pay attention to your body language - -C. Analyze your audience
-When communicating a decision up the organization's chain of command,
consulting with outside experts can help a risk management professional do
which one of the following?
Select one:
A. Enhance stakeholders' confidence in the process
B. Seek feedback from stakeholders
C. Stay focused on the organization's objectives
D. Define the organization's risk appetite - -A. Enhance stakeholders'
confidence in the process
-Lucas, a risk professional for Jones Incorporated, recently met with experts
from the utility industry to discuss the potential loss of supply and risks to
the infrastructure. Lucas must now decide which risks, and proposed
treatments, need to be communicated to the board of Jones Incorporated.
Lucas should make this decision based on
Select one:
A. The organization's risk appetite and tolerance levels.
B. Whether any government regulations are involved or not.
C. Whether the risk in natural or man-made.
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