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Summary Teamwork and conflict management notes (grade 12 business studies)
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This covers the entire grade 11 and grade 12 IEB section of teamwork and conflict management.
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Conflict management:Conflict and teamwork: (grade 11 content)
1. Role overload: Whence member of the team takes on more than he/she can cope
with.
2. Role conflict: When more than one member wants to play a certain role.
3. Role ambiguity: When there is a lack of clarity between the roles that members
are expected to play.
Team roles:
• Belbin theory: to allocate team roles by looking at personality strength and
weaknesses
• Personality types in teams:
1. Team Synergy: The combined output of the members are more than their
individual efforts added together.
2. Team Dynamics: The interaction between team member’s personalities,
characteristics, and the working relationship with each other.
Formation of a team:
1. Forming: get to know each other
2. Storming: look at each individuals s and w and allocate roles
3. Norming: create an action plan
4. Performing: carry out tasks
5. Adjourning: task or project comes to an end
Conflict: (grade 12 content)
Conflict is when you do not agree with a person
Types of conflict:
Functional conflict-
- Respect
- Listen to the other’s point of view
- Acknowledge merit in the opposing point of view
- Comprise
- Devil’s advocate
Possible outcomes:
- Create awareness of problem
- Consider a wider range of ideas= increased
-Participation and creativity= higher productivity
- Clear misconceptions clarify individual’s views= ensure cooperation
Dysfunctional conflict:
- Misperceptions
- Ambitions and egos
- Unwillingness to compromise
- Lack of communication
, Possible outcomes:
- Climate of mistrust
-Blaming and backstabbing
- Higher levels of stress and anxiety= lower productivity
- Lower morale= higher staff turnover
- Waste of time and resources
-Violence
Reasons for conflict:
1. Different personalities, goals and egos:
Problem/Solving: Assess the situation - intervene = focus on the business before
promoting own agendas.
2. Different background, cultures and values:
P/S: Sensitivity training and developing skills:
- Time keeping
- Respecting interpersonal space
- Emotional intelligence
1. Lack/Poor Communication:
Role overload, Ambiguity, not meeting deadlines.
P/S: Remove barriers to communication, such as:
- Poorly phrased messages
- Poor use of language
- Disturbances and noise
2. Change:
Uncertainty = Resistance to change
P/S:
- Employees need to understand why there is change. Transformational
Leadership-style.
- A 2-way communication strategy = buy-in.
- Additional Training 4.4. Identify the leader = leader will influence the other
employees.
3. Limited Resources:
Skills, raw material, technology, etc.
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