Organisation & Management Summary - International Business - Chapter 1-10 - Organisation Strategy & HRM
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Organisation & Management
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Hogeschool Windesheim (HW)
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Organisation and management an international approach
Extensive Organisation & Management Summary for IB students.
Covers chapter 1, 2, 3, 5, 6, 9, 10.
Perfect summary for 1st year International Business students.
Summary Organisation and Management 4th edition Jos Marcus 9789001895648 - Chapters 1 - 6, 8 &9
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Organisation & management
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Organisati on & Behaviour IB Year 1 Period 2
1
,Index
Chapter 1: The evolution of organisation and management thoughts...................................................6
1.1 Introduction..................................................................................................................................6
1.2: Origins of the field of study.........................................................................................................6
1.3: The development of trading and the emergence of multinational enterprises...........................7
1.4: schools of thought and personalities...........................................................................................7
1.5: events prior to the industrial revolution (400 BC-1900 AD).........................................................8
1.6: Frederick Taylor and scientific management (1900)....................................................................8
1.7: Henri Fayol and the general management theory (1900)............................................................9
1.8: Max Weber and the bureaucracy theory (1940)........................................................................10
1.9: Elton Mayo and the human relations movement (1945)...........................................................10
1.10: Rensis Likert (and others) and the neo-human relations approach (1950)..............................11
1.11: Kenneth Boulding and the systems approach..........................................................................12
1.12: Paul Lawrence, Jay Lorsch and the contingency approach (1965)...........................................12
1.13 Recent organisational theories.................................................................................................12
Chapter 2: Environmental influences...................................................................................................15
2.1: Organisations.............................................................................................................................15
2.1: Stakeholders..............................................................................................................................16
2.3: External Factors.........................................................................................................................16
2.3.1: Environmental factors........................................................................................................16
2.3.2: Technological factors..........................................................................................................17
2.3.3: Demographic factors..........................................................................................................17
2.3.4: Economic factors................................................................................................................17
2.3.5: Political factors...................................................................................................................17
2.3.6: Social factors.......................................................................................................................18
Chapter 3: strategic management........................................................................................................18
3.1: The strategic management process...........................................................................................18
3.2: The classical approach to strategic management......................................................................19
3.3: situational analysis (SWOT analysis)..........................................................................................19
3.3.1: Definition of the current vision, aims and strategy.............................................................19
3.3.2: Internal investigation as part of the situational analysis.....................................................21
3.3.3: External research as part of the situational analysis...........................................................23
3.4: Strategy formation.....................................................................................................................25
2
, 3.4.1: Strategy formation: determining a view of the future........................................................26
3.4.2: Strategy formation: development of different strategies...................................................26
3.4.3: Strategy formation: evaluation and choice of a strategy....................................................29
3.4.4: Strategy formation according to Porter..............................................................................29
3.5: Planning and implementation....................................................................................................30
3.5.1: Planning cycles....................................................................................................................31
3.5.2: From planning to introduction............................................................................................31
3.6: critical observations about the classic approach to strategic management..............................32
4. Strategic management in perspective..........................................................................................33
3.8: strategic management and business intelligence......................................................................35
H5 Individual and teams.......................................................................................................................36
5.1: People in organisations..............................................................................................................36
5.2: Motivation.................................................................................................................................36
5.2.1: Alderfer’s theory.................................................................................................................36
5.2.2: McClelland’s theory............................................................................................................36
5.2.3: Vroom’s expectancy theory................................................................................................37
5.3: Personality.................................................................................................................................37
5.3.1: Enneagram..........................................................................................................................38
5.3.2: Myers-Briggs Type indicator...............................................................................................38
5.3.3: The big five model (OCEAN model).....................................................................................39
5.4: Attitude......................................................................................................................................39
5.5: motivating people......................................................................................................................40
5.5.1: Motivating by means of financial incentives.......................................................................40
5.5.2: Motivation by means of task design...................................................................................40
5.5.3: Motivation by setting high objectives.................................................................................40
5.6: Emotional intelligence (EQ).......................................................................................................40
5.7: Overloading, stress, stress prevention and burnout..................................................................41
5.7.1: Overloading........................................................................................................................42
5.7.2: Stress..................................................................................................................................42
5.7.3: Stress prevention................................................................................................................42
5.7.4: Burnout...............................................................................................................................43
5.8: Intuition and creativity..............................................................................................................44
5.8.1: Intuition..............................................................................................................................45
5.8.2: Creativity.............................................................................................................................45
5.9: core quadrants..........................................................................................................................46
5.10: Groups and teams...................................................................................................................47
3
, 5.11: Characteristics of groups.........................................................................................................47
5.12: Team management and characteristics of successful teams...................................................48
..........................................................................................................................................................49
5.13: organisational conflict.............................................................................................................49
H6: Management..................................................................................................................................50
H6.1: The manager...........................................................................................................................51
H6.2: The manager within the organisation.....................................................................................51
H6.2.1: the manager’s tasks..........................................................................................................52
H6.2.2: Top managers...................................................................................................................52
H6.2.3: Middle management........................................................................................................53
H6.2.4: Managers in government.................................................................................................53
H6.3: The manager as a director of others.......................................................................................53
H6.3.1: Managers and power.......................................................................................................53
H6.3.2: Leadership........................................................................................................................54
H6.3.3: Leaderships styles............................................................................................................55
6.4: The manager as a person...........................................................................................................58
6.4.1: Career.................................................................................................................................58
6.4.2: Leisure activity....................................................................................................................58
6.4.3: Entrepreneurial management............................................................................................59
6.5: Management and ethics............................................................................................................59
6.6: Management and information..................................................................................................59
H9: organisational structure and design...............................................................................................61
H9.1: organising activities.................................................................................................................61
H9.2: Task division and coordination................................................................................................61
9.2.1: vertical task division............................................................................................................61
9.2.2: horizontal task division...........................................................................................................61
9.2.3: Authority, responsibility and delegation.............................................................................62
9.2.4: span of control....................................................................................................................63
9.2.5: Organisational diagrams.....................................................................................................63
9.3: organisational systems..............................................................................................................64
9.3.1: line organization.................................................................................................................64
9.3.2: line-staff organization.........................................................................................................65
9.3.3: Functional and line staff organization.................................................................................65
9.3.4: Line and staff committee organisation...............................................................................65
9.3.5: the matrix organisation......................................................................................................66
9.3.6: Project-based organisation.................................................................................................66
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