Exam (elaborations)
Chapter 02: Therapeutic Communication Niedzwiecki: Kinn's The Administrative Medical Assistant, 14th edition
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MULTIPLE CHOICE 1. This therapeutic communication technique involves putting words to the person’s emotional reaction, which acknowledges the person’s feelings? a. Clarification b. Silence c. Restatement d. Reflection e. Summarizing ANS: D Reflection—Putting words to the person’s e...
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