, Young: Kinn's The Medical Assistant, 11th Edition
Chapter 01: Becoming a Successful Student
Test Bank
COMPLETION
1. Medical assistants play a vital role in the healthcare team and are expected to display
such __________ as dependability, respectful patient care, empathy, initiative, positive
attitude, and teamwork.
ANS:
professional behaviors
Professional behaviors are actions that identify the medical assistant as a member of the
healthcare profession.
PTS: 1
2. Learning styles are determined by your individual method of __________, or examining,
new material and the way you process it or make it your own.
ANS:
perceiving
Perceiving is the method individuals use to examine information and recognize it as real.
PTS: 1
3. __________ can evaluate conflicting information and make a decision to act based on
their knowledge and willingness to be open minded about all possibilities.
ANS:
Critical thinkers
Critical thinking involves considering all aspects of a situation when making decisions or
before taking action.
PTS: 1
REF: Affect: I. 1. Apply critical thinking skills in performing patient assessment and
care
4. Learning __________ are the ways that you like to learn and that have proven successful
in the past.
5. Problem solving and __________ management techniques are keys to your success.
ANS:
conflict
Conflict management involves attempting to resolve an issue in a private place, clearly
stating your feelings about the situation, and working together to reach a solution.
PTS: 1
6. The first step to reaching a solution to a problem or conflict is to identify the
__________.
ANS:
problem
central issue
The cause of the conflict must be identified before solutions can be researched.
PTS: 1
7. Methods for determining possible solutions to a conflict are to brainstorm or to make a(n)
__________ list.
ANS:
pros and cons
Developing a pros and cons list helps the individual identify possible solutions.
PTS: 1
8. Once you have decided on a solution to the problem, it is essential to __________ the
outcomes of your solution and decide whether it solved the problem or whether another
approach should be tried.
ANS:
evaluate
Evaluating the outcome of the attempted solution helps determine whether it is the
correct one or whether an alternate solution should be tried.
PTS: 1
9. __________ allows you to express your thoughts and feelings honestly and enables you
to stand up for yourself in a reasonable and rational manner without an emotional scene.
Assertive communication
Assertive communication enables us to be honest and direct with others while at the same
time being emotionally honest with ourselves. The goal of assertive behavior is to treat
others with respect while acknowledging our own feelings about the problem.
PTS: 1
REF: Cog: IV. 15. Discuss the role of assertiveness in effective professional
communication
10. Creating a(n) __________ can be an effective way to represent the main idea of the topic
and its important details with a figure or picture.
ANS:
mind map
Mind maps help learners organize and visualize more complex material.
PTS: 1
MATCHING
Match each term with the correct definition.
a. Learning style e. Empathy
b. Reflection f. Perceiving
c. Professional behaviors g. Critical thinking
d. Processing
1. The constant practice of considering all aspects of a situation in deciding what to believe
or what to do
2. Those actions that identify the medical assistant as a member of a healthcare profession,
including dependability, respectful patient care, initiative, positive attitude, and teamwork
3. The way an individual looks at information and sees it as real
4. The way an individual perceives and processes information to learn new material
5. The way individuals internalize new information and make it their own
6. The process of considering new information and internalizing it to create new ways of
examining information
7. Sensitivity to the individual needs and reactions of patients
1. ANS: G PTS: 1
REF: Affect: I. 1. Apply critical thinking skills in performing patient assessment and
care | Affect: IV. 1. Demonstrate empathy in communicating with patients, family and
staff
2. ANS: C PTS: 1
3. ANS: F PTS: 1
4. ANS: A PTS: 1
5. ANS: D PTS: 1
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