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NUR 2868 EXAMS 3 VERSIONS
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NUR 2868 EXAMS3 VERSIONS
2023/2024
,• Define the following: follower, visionary, manager, and leader
o Follower – the person who contributes to a group's outcomes by implementing activities and
providing appropriate feedback
▪ Followership – those with whom a leader interacts; involves assertive use of
personal behaviors in contributingtoward organizational outcomes while still
acquiescing certain tasks to the leader or other team members.
o Visionary – person w/an original idea about a desired future state and thinks about/plans the
future w/imagination or wisdom
o Manager – the person with accountability for a group of people
▪ Management – the activities needed to plan, organize, motivate, and control the
human and material resourcesneeded to achieve outcomes consistent with the
organization's mission and purpose.
o Leader – the person who demonstrates and exercises influence and power over others
▪ Leadership – the use of personal traits to constructively and ethically influence pts,
families, and staff through a process in which clinical and organizational outcomes
are achieved through collective efforts
• Define the following: negligence, beneficence, fidelity, nonmaleficence, autonomy, justice,
accountability, veracity
o Negligence - Failure to exercise the degree of care that a person of ordinary prudence,
based on the reasonable personstandard, would exercise under the same or similar
circumstances
o Beneficence – care that is in the best interest of the client
o Fidelity – keeping one’s promise to the client about care that was offered
o Nonmaleficence – nurse’s obligation to avoid causing harm to the client
o Autonomy – ability of client to make personal decisions, even when those decisions may not be in
client’s own best interest
o Justice – fair treatment in matters related to physical and psychosocial care and use of resources
o Accountability – expectation of explaining actions and results
o Veracity – nurse’s duty to tell the truth
,• Compare/Contrast NLN, ANA, and AMA
o NLN (National League for Nursing) – focuses on nursing education
o ANA (American Nurses Association) – focuses on nursing practice
o AMA (American Medical Association) – focuses on physicians
• Describe the following and know interchangeable names if applicable: Joint Commission, Institute of
Medicine, Quality Management, and Quality Assurance
o Joint Commission (JC) – An organization that accredits healthcare organizations and is deemed
by the Center for Medicare &
Medicaid Services (CMS) as holding healthcare facilities to CMS standards.
▪ Formally: Joint Commission on Accreditation of Healthcare Organizations (JCAHO)
o Institute of Medicine (IOM) – An organization that works outside of the federal government to
provide independent, scientific advice.
o Quality Management (QM) – A corporate culture emphasizing customer satisfaction, innovation,
and employee involvement in
quality improvement activities.
▪ Often used interchangeably with total quality management, continuous quality
management, quality improvement, and performance improvement.
• Quality improvement - ongoing process of innovation, prevention of error, & staff
dev.
o Quality Assurance (QA) – A process that focuses on the clinical aspects of a provider's care,
often in response to an identified problem.
o Agency for Healthcare Research and Quality (AHRQ) – The primary federal agency devoted to
improving quality, safety,
efficiency, and effectiveness of health care.
o National Quality Forum (NQF) – A membership-based organization that sets priorities and
goals for performance improvement and endorses standards for measurement.
o Magnet Recognition Program – The only national designation built on and evolving through
research. This program is designed
to acknowledge nursing excellence. Designed for healthcare organizations to achieve recognition
of excellent nursing care through a self-nominating, self-appraisal process.
o Institute for Healthcare Improvement (IHI) – An independent organization devoted to
, Role & Scope Exam 1 Study Guide (25 Questions) NN ch1, 13; LMN ch1, 2, 20, p. 89-97, ATI LM p. 64-65, ch4
improving patient safety and health care
globally.
o Quality and Safety Education for Nurses (QSEN) – national institution to provide entry
level nurses education, attitudes, andskills re: quality, safe, patient-centered care (6
competencies: safety, pt-centered care, EBP, informatics, QI, and teamwork and collaboration)
• Define Ethical dilemma and give examples
o Ethical dilemma – a problem for which more than one choice can be made, and the choice
is influenced by the values and beliefs of the decision-makers
o A problem is an ethical dilemma if:
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