USPS 421 Window Clerk Exam Questions and Answers
(2022/2023) (Verified Answers) Domestic Mail Manual (DMM) - CORRECT ANSWER Set forth the policies regulations and procedures
governing domestic mail services
Internatonal Mail Manual (IMM) - CORRECT ANSWER Set forth the policies regulations and ...
24 hour clock - CORRECT ANSWER end to end process to ensure mail is collected, distributed and
delivered
Domestic Mail - CORRECT ANSWER Consists of items sent within the USA, its territories and possessions
including APO/FPO Offices
Domestic Mail Manual (DMM) - CORRECT ANSWER Set forth the policies regulations and procedures
governing domestic mail services
Internatonal Mail Manual (IMM) - CORRECT ANSWER Set forth the policies regulations and procedures
governing International mail
Administrative Support Manual (ASM) - CORRECT ANSWER Contains policies and procedures for
administrative and support functions within the postal services
Policy NET - CORRECT ANSWER All Manuals are available online via
F101 or F1 - CORRECT ANSWER Our financial policies and accounting procedures are found in what
manual?
Publications - CORRECT ANSWER Support subjects that cannot be fully addresses in manuals or
handbooks are?
What manual contains information on when to fly the POW flag (Prisioner of war) - CORRECT ANSWER
Administrative Support Manual
, Does the Post Office provide a U.S. flag to Veterans for a fee? - CORRECT ANSWER No, it's free for Burial
of Veterans
What is the official Source of update to postal policies and procedures? How often is it printed? -
CORRECT ANSWER Postal Bulletin, Bi-weekly
Where do we find a list of lost or stolen MO's? - CORRECT ANSWER Postal Bulletin and POS One
What is our postal website? - CORRECT ANSWER WWW.USPS.COM
Postal Service ________________ are available online and provide guidance on regulations for
Domestic/ International/ Administrative/Personal fields Support. - CORRECT ANSWER Directives
Priority Mail Domestic is delivered in ? - CORRECT ANSWER 2-3 days
Any mailable item that weighs 13 ounces or less is? - CORRECT ANSWER FIRST CLASS MAIL
What class of mail does the post office have monopoly on? - CORRECT ANSWER FIRST CLASS LETTER
MAIL
Global Express Guarantee (GXG) is shipped in? - CORRECT ANSWER 1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn about products
and make a purchase commitment - CORRECT ANSWER NEED SATISFACTION SELLING
No mailpieces can weigh more than ____ Lbs. or measure more than _____inches except, Standard Post,
can measure up to _____inches - CORRECT ANSWER 70 Lbs, 108 inches, 130 inches.
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