1. The best employers share all of the following characteristics EXCEPT:
a. they have high performance expectations.
b. they provide employees with both valued rewards and respect for work-life balance.
c. they are extremely good at attracting and retaining talented employees.
d. they excel at fully utilising employees' talents and valuing their contributions.
*e. they excel at exploiting the natural environment.
General Feedback:
Page 4. Factual. Learning objective 1. The best employers share an important commitment to
people. Amid high performance expectations, they offer supportive work environments that
allow people's talents to be fully used while providing them with both valued rewards and
respect for work-life balance.
2. __________ are successful because they are better than their competitors at gaining
extraordinary results from the people working for them.
a. Australasian companies
b. Japanese companies
c. High-technology companies
*d. High-performing companies
e. Companies that embrace diversity
General Feedback:
Page 4. Factual. Learning objective 1. After studying high-performing companies, management
scholars Charles O'Reilly and Jeffrey Pfeffer conclude that those companies achieve success
because they are better than their competitors at getting extraordinary results from the people
working for them.
3. __________ introduces you to the concepts, themes and directions that are consistent with
career success and organisational leadership in today's high performance work settings.
a. The study of workforce diversity
*b. The study of management
c. The study of the global economy
d. The study of decision-making
e. The study of great leaders
General Feedback:
Page 4. Factual. Learning objective 1. The study of management introduces you to the concepts,
themes and directions that are consistent with career success and organisational leadership in
today's high-performance work settings.
4. Which of the following attributes accurately describes the new economy?
a. The new economy is a global economy.
b. The new economy is knowledge-driven.
c. The new economy is performance-driven.
*d. All of these are attributes of the new economy.
e. Only alternatives A and C describe attributes of the new economy.
General Feedback:
Page 5. Factual. Learning objective 1. The new economy is a global economy whose scope
increases daily. The new economy is knowledge-driven. Undoubtedly, too, the new economy is
performance driven.
5. __________ is the collective brainpower or shared knowledge of a workforce that can be used
to create value.
a. Managerial expertise
*b. Intellectual capital
c. A learning organisation
d. Knowledge management
e. Managerial competency
General Feedback:
Page 5. Factual. Learning objective 1. Intellectual capital is the collective brain power or shared
knowledge of a workforce.
6. Someone whose mind is a critical asset to employers and who adds to the intellectual capital
of the organisation is a(n):
a. administrator.
b. top-level manager.
c. functional manager.
d. information competent manager.
*e. knowledge worker.
General Feedback:
Page 5. Factual. Learning objective 1. A knowledge worker is someone whose knowledge is an
important asset to employers.
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