Test Bank For Human Relations Interpersonal Job-Oriented Skills 12th Edition by DuBrin
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Human Relation - Test Bank
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Human Relation - Test Bank
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin)
Chapter 3 Developing Self-Esteem and Related Skills
3.1 Multiple Choice Questions
1) Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her
A) self-monitoring.
B) self-doubts.
C) se...
,Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin)
Chapter 1 A Framework for Interpersonal Skill Development
1.1 Multiple Choice Questions
1) Interpersonal skills are quite important because they enable you to
A) cover up for deficiencies in technical skills.
B) become successful in business without working so hard.
C) connect with other people leading to business success.
D) trick people into believing that you are competent.
Answer: C
LO: 1
AACSB: Interpersonal relations and teamwork
2) A competency related to soft skills is
A) developing software for measuring employee attitudes.
B) statistically analyzing employee turnover.
C) being able to accurately interpret other people's emotions.
D) conducting an inventory of employee theft.
Answer: C
LO: 1
AACSB: Interpersonal relations and teamwork
3) Which one of the following is not a specific competency related to soft skills?
A) examining a person's Internet history to look for credit problems
B) being able to accurately interpret other people's emotions
C) avoiding negative gossip
D) being able to cooperate with others to meet objectives (teamwork)
Answer: A
LO: 1
AACSB: Reflective thinking
4) The difference between soft skills and hard skills refers to the distinction between
A) intellectual and mechanical skills.
B) personal and job-related skills.
C) irrelevant and relevant skills.
D) interpersonal and technical skills.
Answer: D
LO: 1
AACSB: Interpersonal relations and teamwork
,5) Conrad has a specific goal related to his job as a police detective, so he is likely to
A) forget the purpose of being a police detective.
B) question why he became a police detective.
C) decrease his performance.
D) improve his performance.
Answer: D
LO: 2
AACSB: Application of knowledge
6) Sara sets the stretch goal of increasing her productivity on evaluating claims forms by 20
percent, meaning that
A) it will be quite easy for her to attain the 20 percent improvement.
B) she will have to improve her motivation to even try to attain the 20 percent.
C) with some concentrated effort she can reach the 20 percent.
D) her chances of increasing productivity by 20 percent are quite small.
Answer: C
LO: 2
AACSB: Reflective thinking
7) Troy establishes the following goal: "I am going to be a great success in my job next year."
The biggest flaw in his goal is that it
A) is not specific enough.
B) will not stretch him.
C) is too negative.
D) is set for different time periods.
Answer: A
LO: 2
AACSB: Application of knowledge
8) Ashley, a customer service supervisor, has high self-efficacy. She is therefore more likely to
think that her goal of becoming a CEO is
A) ridiculous.
B) realistic.
C) too mercenary.
D) too people-oriented.
Answer: B
LO: 2
AACSB: Application of knowledge
, 9) Charlie is applying the model for improving interpersonal skills to become a better listener.
He assesses reality by
A) conducting an Internet search of the feasibility of improving listening skills.
B) observing how well interviewers on television listen to their guests.
C) asking a few people how good his listening skills are right now.
D) doing research on how well listening contributes to career success.
Answer: C
LO: 2
AACSB: Application of knowledge
10) An example of an action plan to help Jack become more patient would be for him to
A) set a goal of becoming more patient.
B) receive counseling about his impatience.
C) ask friends if he is really impatient.
D) figure out how far he is from his goal of being more patient.
Answer: B
LO: 2
AACSB: Application of knowledge
11) In the learning model, self-discipline is an especially important contributor to
A) waiting to get started.
B) changing a goal.
C) creating an action plan.
D) implementing the action plan.
Answer: D
LO: 2
AACSB: Reflective thinking
12) Most people who know Samantha well perceive her to be quite rude. Samantha is most likely
to work on becoming less rude when she
A) feels that her rudeness is hurting her relationships with people.
B) meets a few rude people herself.
C) receives some rude comments from a few Facebook friends.
D) reads an article about the problems associated with being rude.
Answer: A
LO: 3
AACSB: Application of knowledge
13) To improve our interpersonal skills, we must first be aware of
A) the difference between interpersonal and technical skills.
B) our level of intelligence.
C) the ideal we are striving to attain.
D) how we are perceived by people who interact with us.
Answer: D
LO: 3
AACSB: Interpersonal relations and teamwork
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