WELLCARE ACT Mastery Exam Questions and Answers (2023 / 2024) (Verified Answers)
During an appointment, you may not discuss any products not agreed to in advance by the beneficiary.
a. True
b. False Correct Answer: True
When a paper SOA form is used, it must be completed hosting the sales pre...
WELLCARE ACT Mastery Exam Questions and Answers
() (Verified Answers)
During an appointment, you may not discuss any products not agreed to in advance
by the beneficiary.
a. True
b. False Correct Answer: True
When a paper SOA form is used, it must be completed hosting the
sales presentation.
a. Prior to
b. During
c. After Correct Answer: A. Prior to
Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
Select one:
True
False Correct Answer: True
Wellcare does not need to be informed of all marketing/sales events at which plans
or materials will be presented or distributed (Formal & Informal).
Select one:
True
False Correct Answer: False
Which of the following actions are you required to do when contacted regarding an
allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above Correct Answer: D. All of the above
Key areas you as a broker/agent have control over and impact upon regarding Star
Ratings for quality are:
a. Member Satisfaction/Experience
b. Complaints
, c. Rapid Disenrollment
d. All of the above Correct Answer: D. All of the above
Noting the correct enrollment period on enrollment applications helps in
preventing delayed enrollment processing.
Select one:
True
False Correct Answer: True
Health plan fax numbers vary for health plans that offer fax enrollment
submissions.
Select one:
True
False Correct Answer: True
Centene requires all contracted brokers/agents to read, understand, and agree to
Centene's Business Ethics and Code of Conduct Policy.
Select one:
True
False Correct Answer: True
A grievance request, or any evidence concerning a grievance, must be filed
orally or in writing no later than calendar days from the date of the event or the
date the member is made aware of the issue.
a. 30
b. 45
c. 60
d. 90 Correct Answer: C. 60
Any request or distribution of PHI should contain only the minimum amount of
PHI required to complete the intended task.
Select one:
True
False Correct Answer: True
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ACADEMICAIDSTORE. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.
