Lean Six Sigma Black Belt Complete Questions And Answers 2023
DMAIC (Define, Measure, Analyze, Improve, Control) Correct Answer: A systematic, closed-loop process for continued improvement that is scientific and fact based
PDCA Correct Answer: Plan - define the problem; Do - implement and colle...
Lean Six Sigma Black Belt Complete Questions And Answers 2023 DMAIC (Define, Measure, Analyze, Improve, Control) Correct Answer: A systematic, closed -loop process for continued improvement that is scientific and fact based PDCA Correct Answer: Plan - define the problem; Do - implement and collect data; Check - study and analyze; Act - if successful, follow the new standard. Financial Perspecti ve Correct Answer: measures of firms' financial performance that indicate how well strategy, implementation and execution are contributing bottom -line improvement customer perspective Correct Answer: measures of firm performance that indicate how well fir ms are satisfying customers' expectations Internal business processes perspective Correct Answer: All organizational processes designed to create and deliver the customer's value proposition learning and growth perspective Correct Answer: Identifies the infrastructure and skills needed to carry out business processes, interact with customers, and achieve long -term financial growth; it also helps to identify gaps in capabilities or resources. Appraisal costs Correct Answer: costs of the inspection and testing to ensure that the product or process is acceptable Prevention costs Correct Answer: costs associated with preventing defects before they happen internal failure costs Correct Answer: co sts resulting from defects that are discovered during the production of a service or product external failure costs Correct Answer: costs that arise when a defect is discovered after the customer receives the service or product Forming stage of team buil ding Correct Answer: Where members struggle to understand the team goal and its meaning for them individually Storming stage of team building Correct Answer: Where members express their own opinions and ideas, often disagreeing with others Norming stage of team building Correct Answer: Where members begin to understand the need to operate as a team rather than as a group Performing stage of team building Correct Answer: Team members work together to reach their common goal Directing leadership style Cor rect Answer: high directive and low supportive. Best for enthusiastic beginner team members Coaching leadership style Correct Answer: high directive and high supportive. Best suited for disillusioned learners Supporting Leadership Style Correct Answer: L ow directive and high supportive. Best for capable but cautious performers Delegating leadership style Correct Answer: low directive and low supportive. Best suited for self reliant achievers. Also known as Empowering style. Consensus Building Correct An swer: Method in which team creates situation or outcome that everyone can agree/live with. Requires skilled facilitator Nominal Group Technique Correct Answer: A decision -making technique in which group members write down ideas and solutions, read their s uggestions to the whole group, and discuss and then rank the alternatives. Multivoting Correct Answer: a decision -making tool that enables members to prioritize a long list of ideas with minimal discussion and difficulty Force Field Analysis Correct Answer: " A technique for analyzing the forces that will aid or hinder an organization in reaching an objective. An arrow pointing to an objective is drawn down the middle of a piece of paper. The factors that will aid the obje ctive's achievement (called the driving forces) are listed on the left side of the arrow; the factors that will hinder its achievement (called the restraining forces) are listed on the right side of the arrow. " Quality Function Deployment (QFD) Correct A nswer: A process that helps a company determine the product characteristics important to the consumer and to evaluate its own product in relation to others. Kano Model Correct Answer: A technique that categorizes customer requirements into three types: 1. Must have - low satisfaction, high dissatisfaction 2. One dimensional - high satisfaction, high dissatisfaction 3. Attractive - high satisfaction, low dissatisfaction 4. Indifferent - low satisfaction, low dissatisfaction 5. Reverse - no satisfaction, high d issatisfaction
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