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WGU C202 Managing Human Capital Study Guide 2023/2024
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WGU C202 Managing Human Capital Study Guide 2023/2024
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WGU C202 Managing Human CapitalStudy Guide 2023/2024
What does Policies do? - -They are "what we do"
-What are mandatory benefits? - -By law they are offered from the
employer.
ex. Worker's Compensation, COBRA, Social Security
-Vietnam Era Veterans Readjustment Assistance Act of 1978 - -Prohibits
discrimination against veterans that are returning back from deployment,
including Vietnam era, disabled, and active duty.
-What are Procedures? - -They are "how we do it"
-Explain why employee handbooks protect both the employer and
employee? - -Documents all the Human Resource Management (HRM)
policies and procedures.
Employees can become familiar with their rights and what the policies and
procedures are.
-What are some uses and outcomes to Job Analysis? - -Job Description,
Person Specification, Selecting Applicants, and Develop performance
evaluation tools.
-What is Job Analysis? - -The systematic process of gathering and
interpreting information about the essential duties, tasks, and responsibilities
of a job.
It also gathers information about the context within which the job in
performed.
-Employee performance goals and results should be tied to organizational
strategies, values, and objectives, AND based on what? - -Job Analysis
-What are 4 benefits of setting goals with employees? - -1. Focus attention
on objectives
2. Increase efforts to achieve objectives
3. Persist in setbacks
4. Develop strategies to deal with challenges and to reach goals.
-What are the 4 progressive discipline steps? - -1. Counseling - makes
employee aware
2. Written Warning - outlines problem and gives expectation
, 3. Suspension without pay
4. Termination
-What are 3 common performance management obstacles? - -1. Not
communicating performance plan
2. Lack of accountability from employee/employer
3. Human Bias and errors
-What is Job Design? - -Used to fulfill needs for employees through
motivations and job efficiency.
-What does SMART stand for? - -Specific
Measurable
Attainable
Results Focused
Time Bound
-What are the 5 job characteristics from the Job Characteristics Model? - -1.
Skill Variety
2. Task Identity
3. Task significance
4. Autonomy
5. Task Feedback
-Job characteristic model is defined as... - -The job characteristic model
proposes that objective characteristic of the job leads to job satisfactions for
employees.
-What is Succession Management and Planning? - -Process of identifying
and developing new leaders who can replace old leaders when they retire or
move to another position.
Succession Planning is to develop an internal candidate to fill a key position.
-What is Action Planning? - -Developing actions to address gaps of labor and
supply demands. They should match with the organizational philosophy,
values, mission through recruiting/retention, compensation, succession
management, and training/development needs.
-What is forecasting? - -Forecasting labor demand and expected supply to
identify shortages and surplus.
Identify short and long term goals.
-What is Human Resource Planning? - -Aligns organizational talent to
effectively and efficiently accomplish the strategic goal.
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