C215 - Operations ManagementCourse of StudyWeek 6ManagementPlanningReview: Chapter 12, Chapter 13, Chapter 14, and Chapter 16Final StepsOperations ManagementOperations management is the business function that plans, organizes, coordinates, and controlsthe resources needed to produce a company's goo...
This course supports the assessment for Operations Management. The
course covers 6 competencies and represents 3 competency units.
Introduction
Overview
This course focuses on the strategic importance of operations management to
overall performance. This course also emphasizes principles of supply-chain
management from manufacturing goods to retail services. You will examine
the various planning, control, and decision-making tools and techniques of the
operations function.
Operations Management
Operations management is the business function that plans, organizes, coordinates,
and controls the resources needed to produce a company's goods and services. It
includes concepts such as quality management which entails establishing and
measuring against organizational standards
Getting Started
Welcome to Operations Management! Operations Management is usually a new
concept for many students; many have worked as managers of human capital but
have limited experience with quality and supply-chain management. There are six
topics of study within the course. Within each topic you will read text, view
multimedia presentations, complete practice quizzes, and other activities. Additional
videos are available in the Course Tips to help you prepare for success
Getting Started Guide
Note: We recommend you wait to take the pre-assessment after you have learned the
content in this course. If you feel you already have a solid background in the content,
discuss the timing of the pre-assessment with your course instructor. Competency will
be demonstrated by successfully completing an objective assessment.
Competencies
This course provides guidance to help you demonstrate the following 6 competencies:
Competency 3016.1.1: Quality Management Methods
The graduate applies quality management methods for continuous
improvement in an organization.
Competency 3016.1.2: Capacity Planning, Location Analysis
The graduate designs capacity, process, layout, and location strategies.
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Course of Study
Competency 3016.1.3: Work System Design and Scheduling
The graduate utilizes process and method analysis, measurement
techniques, and scheduling concepts to design the work systems
design.
Competency 3016.1.4: Operating Efficiency
The graduate employs just-in-time and lean systems to improve operating
efficiency.
Competency 3016.1.5: Supply Chain
The graduate organizes the supply chain to create competitive advantage for an
organization.
Competency 3016.1.6: Management and Planning
The graduate applies operations and inventory management requirementsand
concepts to achieve operating objectives.
Course Instructor Assistance
As you prepare to demonstrate competency in this subject, remember that course
instructors stand ready to help you reach your educational goals. As subject matter
experts, instructors enjoy and take pride in helping students become reflective
learners, problem solvers, and critical thinkers.
Course instructors are excited to hear from you and eager to work with you.
Successful students report that working with a course instructor is the key to their
success. Course instructors are able to share tips on approaches, tools, and skills that
can help you apply the content you're studying. They also provide guidance in
assessment preparation strategies and troubleshoot areas of deficiency. Even if things
don't work out on your first attempt, course instructors act as a support system to
guide you through the revision process. You should expect to work with course
instructors for the duration of your coursework, and you are encouraged to contact
them as soon as you begin. Course instructors are fully committed to your success!
Preparing for Success
The information in this section is provided to detail the resources available for you
to use as you complete this course.
Learning Resources
The learning resources listed in this section are required to complete the activities in
this course. For many resources, WGU has provided automatic access through the
course. However, you may need to enroll manually or independently acquire other
resources. Read the full instructions provided to ensure that you have access to all of
your resources in a timely manner.
Automatically Enrolled Resources
You can access the learning resources listed in this section by clicking on the links
provided throughout the course. You may be prompted to log in to the WGU
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student portal to access the resources.
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