Technical Communication 12th Edition By Markel - Test Bank
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Course
Technical Communication Test Bank
Institution
Technical Communication Test Bank
1. Chapter 3 describes the writing process as a series of stages. The first stage is planning. What are the other stages discussed in Chapter 3?
2. Chapter 3 lists four steps that are often involved in planning a document. One is generating ideas about your subject. What are two other steps listed...
2. Chapter 1 lists a variety of examples of workplace communication. Name four of them.
3. Chapter 1 lists six defining characteristics of technical communication. One
characteristic is that technical communication addresses particular readers. What are
three other characteristics mentioned in the chapter?
4. Chapter 1 lists nine measures of excellence in technical communication. For example,
excellent technical communication is honest. What are three other measures of
excellence?
5. Chapter 1 cites three reasons for ensuring that technical communication is honest. The
first is that being honest is the right thing to do. What is one other reason?
6. As used in Chapter 1, what does usability mean?
7. As used in Chapter 1, what does clarity mean?
8. One basic purpose of design features is to create a positive impression with a document.
What is one other purpose mentioned in Chapter 1?
9. How does emotional intelligence relate to being a successful communicator in the
workplace?
10. Why is the ability to prioritize and respond quickly more valuable in the contemporary
workplace than ever before?
11. Companies hiring technical professionals such as engineers, scientists, and
programmers focus primarily on the technical abilities of the candidates they
consider for employment.
A) True
B) False
12. An effective technical document must be both concise and comprehensive.
Page 1
,A) True
B) False
13. Most technical documents are produced by professional technical communicators
working alone.
A) True
B) False
14. Technical communication primarily involves those whose main job is to produce
documentation such as reports and manuals.
A) True
B) False
15. Chapter 1 identifies correctness as a characteristic of good technical
communication. In this context, correctness refers to the proper use of grammar
and punctuation to accurately convey the intended meaning.
A) True
B) False
16. Accessibility is a measure of how easily a document can be downloaded.
A) True
B) False
17. Social-media posts such as tweets can be examples of technical documents.
A) True
B) False
18. When you are communicating technical information on the job, your audience
tends to be the same every time.
A) True
B) False
19. Generosity and honesty are characteristics of effective technical communicators.
A) True
B) False
20. Technical communication involves knowing where to find trustworthy
information.
Page 2
, A) True
B) False
21. According to Chapter 1, most technical communication has six characteristics.
One characteristic is that technical communication helps readers solve problems.
Which of the following is another characteristic of technical communication?
A) Technical communication reflects an organization's goals and culture.
B) Technical communication uses technical vocabulary as often as possible.
C) Technical communication strives to both entertain and educate readers.
D) Technical communication is most often aimed at a general audience rather than at a
particular audience.
22. Chapter 1 states that effective technical communication is honest. The chapter
then presents three reasons it is important to be honest when communicating.
Which of the following is NOT one of the reasons listed in Chapter 1?
A) It's the right thing to do.
B) If readers bring your dishonesty to the attention of your supervisor, your career
may suffer.
C) Readers can get hurt if you are dishonest.
D) You and your organization could face serious legal charges if you are dishonest.
23. Chapter 1 states that technical communicators use design to increase readability
and make their documents more effective. Which of the following is an example
of a design feature?
A) easy-to-understand vocabulary
B) typography
C) definitions of key terms
D) effective topic sentences
24. You are in charge of creating a podcast of an interview with the CEO of your
company. The audio file will be posted on the company's website. You decide to
make a transcript available so that audience members with hearing impairments
will be able to read the interview. Which measure of excellence in technical
communication does this decision reflect?
A) accuracy
B) accessibility
C) usability
D) clarity
25. Chapter 1 identifies five sets of factors to consider when communicating
technical information. Which of the following is NOT on this list?
Page 3
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