Exam (elaborations)
ASAP PACE Certification Questions with complete solution 2023
- Course
- Institution
ASAP PACE Certification Questions with complete solution 2023
[Show more]
2 reviews
By: reid878 • 9 months ago
The information was extremely helpful and it took a lot of stress off of my mind.
By: Carzola98 • 9 months ago
You are welkam and am glad it did...thanx for the review n for more exams check here
By: lonnyd326 • 10 months ago
Content preview
ASAP PACE Certification (2023)Convergent thinking -correct answer Relies on reason and logic to find the one best
answer to a question
Divergent thinking -correct answer Focuses on producing a broad variety of ideas
Levels of Communication -correct answer 1. Casual
2. Critical
3. Crucial
Crucial Communication Components -correct answer Opposing opinions, high stakes,
strong emotions
Communication Cycle -correct answer Sender > Message > Receiver
Main 3 Components of Communication -correct answer 1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) -correct answer 10%
Tone of Voice (% of meaning) -correct answer 35%
Body Language (% of meaning) -correct answer 55%
Tone of Voice Elements -correct answer Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements -correct answer Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements -correct answer Place, People, Purpose
Non-Verbal Listening Skills -correct answer Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
Verbal Listening Skills -correct answer Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles -correct answer 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) -correct answer Personal Competence,
Social Competence
,Personal Competence (EQ) Elements -correct answer Self-Awareness, Self-
Management
Social Competence (EQ) Elements -correct answer Social Awareness, Relationship
Management
Self-Awareness (EQ) -correct answer Understand your own emotions
Self-Management (EQ) -correct answer Managing your own emotions and behaviors
Social Awareness (EQ) -correct answer Identify and understand the emotions of
others
Relationship Management (EQ) -correct answer Manage interactions with others
successfully
Prescriptive Feedback -correct answer Offer a solution for the problem - what they
can do different next time
Descriptive Feedback -correct answer State what didn't work and why - no judgement,
stick to the facts
Receiving Positive Feedback -correct answer Accept it, show gratitude, make note
Receiving Negative Feedback -correct answer Listen, clarify, manage emotions
Constructive Conflict -correct answer Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict -correct answer Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
Handling Gossip -correct answer Silence is implicit agreement and acceptance - don't
stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) -correct answer 1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) -correct answer People follow because they have to
Permission Leadership - 2 (Relationships) -correct answer People follow because
they want to
, Production Leadership - 3 (Results) -correct answer People follow because of what
you've done for the organization
People Development Leadership - 4 (Reproduction) -correct answer People follow
because of what you've done for them
Pinnacle Leadership - 5 (Respect) -correct answer People follow because of who you
are and what you represent
Negotiation -correct answer Discussion aimed at reaching an agreement
Collaboration -correct answer Ability to work jointly with others to achieve a goal
Personality -correct answer Combination of characteristics or qualities that form an
individual's distinctive character
Persuasion -correct answer Convincing someone to do something, typically through
reasoning or argument
Influence -correct answer Capacity to affect the people and things around you
Setting Limits -correct answer Acknowledge the request > State what you can do >
Negotiate as needed
Managing Up -correct answer Ability to influence someone who has authority over you
Self-Fulfilling Prophecy (Developing Confidence) -correct answer Show confidence >
positive affirmation > feel confident > positive affirmation
Elements of Confidence -correct answer Capability
Self-presentation
Mindset
Business Writing Process -correct answer Prepare > Produce > Proof
Business Writing Process: Prepare Element -correct answer The purpose
The reader
The information
Outlining
Business Writing Process: Produce Element -correct answer Create first draft
Remove distractions
Utilize templates
Stop self-criticism
Take breaks
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Carzola98. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $45.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
71498 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now