Test Bank Interpersonal Relationships Professional Communication Skills for
Nurses 8th Edition Arnold
Table of Contents
Chapter 1: Theory Based Perspectives and Contemporary Dynamics .......................................................... 2
Chapter 2: Professional Guides for Nursing Communication ........................................................................ 7
Chapter 3: Clinical Judgment and Ethical Decision Making......................................................................... 13
Chapter 4: Clarity and Safety in Communication......................................................................................... 19
Chapter 5: Developing Therapeutic Communication Skills .......................................................................... 25
Chapter 6: Variation in Communication Styles............................................................................................ 32
Chapter 7: Intercultural Communication ..................................................................................................... 38
Chapter 8: Therapeutic Communication in Groups ..................................................................................... 44
Chapter 9: Self Concept in Professional Interpersonal Relationships .......................................................... 52
Chapter 10: Developing Therapeutic Relationships .................................................................................... 56
Chapter 11: Bridges and Barriers in Therapeutic Relationships .................................................................. 63
Chapter 12: Communicating with Families ................................................................................................. 68
Chapter 13: Resolving Conflicts between Nurse and Client ........................................................................ 75
Chapter 14: Communicating to Encourage Health Literacy, Health Promotion, andPrevention of Disease . 83
Chapter 15: Health Teaching and Coaching ............................................................................................... 90
Chapter 16: Empowerment-Oriented Communication Strategies to Reduce Stress .................................... 97
Chapter 17: Communicating with Clients Experiencing Communication Deficits ....................................... 101
Chapter 18: Communicating with Children ............................................................................................... 107
Chapter 19: Communicating with Older Adults ......................................................................................... 113
Chapter 20: Communicating with Clients in Crisis ..................................................................................... 120
Chapter 21: Communicating with Clients and Families at the End of Life.................................................. 127
Chapter 22: Role Relationships and Interprofessional Communication ..................................................... 134
Chapter 23: Communicating with Other Health Professionals ................................................................... 140
Chapter 24: Communicating for Continuity of Care ................................................................................... 144
Chapter 25: Documentation in an Electronic Era ...................................................................................... 151
Chapter 26: Communicating at the Point of Care: Application of eHealth InformationTechnologies .......... 156
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,Chapter 1: Theory Based Perspectives and Contemporary Dynamics
MULTIPLE CHOICE
1. When describing nursing to a group of nursing students, the nursing instructor lists all of
thefollowing characteristics of nursing except
a. historically nursing is as old as mankind.
b. nursing was originally practiced informally by religious orders dedicated to care of
the sick.
c. nursing was later practiced in the home by female caregivers with no
formaleducation.
d. nursing has always been identifiable as a distinct occupation.
ANS: A
Historically, nursing is as old as mankind. Originally practiced informally by religious orders
dedicated to care of the sick and later in the home by female caregivers with no formal
education, nursing was not identifiable as a distinct occupation until the 1854 Crimean war.
There, Florence Nightingale’s Notes on Nursing introduced the world to the functional roles
of professional nursing and the need for formal education.
DIF: Cognitive Level: Comprehension REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Psychosocial Integrity
2. The nursing profession’s first nurse researcher, who served as an early advocate for
high-quality care and used statistical data to document the need for handwashing in
preventinginfection, was
a. Abraham Maslow.
b. Martha Rogers.
c. Hildegard Peplau.
d. Florence Nightingale.
ANS: D
An early advocate for high-quality care, Florence Nightingale’s use of statistical data to
document the need for handwashing in preventing infection marks her as the profession’s
firstnurse researcher.
DIF: Cognitive Level: Knowledge REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
3. Today, professional nursing education begins at the
a. undergraduate level.
b. graduate level.
c. advanced practice level.
d. administrative level.
ANS: A
Today, professional nursing education begins at the undergraduate level, with a growing
number of nurses choosing graduate studies to support differentiated practice roles
and/orresearch opportunities. Nurses are prepared to function as advanced practice
nurse practitioners, administrators, and educators.
DIF: Cognitive Level: Comprehension REF: p. 2
TOP: Step of the Nursing Process: All phases
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, MSC: Client Needs: Management of Care
4. Nursing’s metaparadigm, or worldview, distinguishes the nursing profession from other
disciplines and emphasizes its unique functional characteristics. The four key concepts
thatform the foundation for all nursing theories are
a. caring, compassion, health promotion, and education.
b. respect, integrity, honesty, and advocacy.
c. person, environment, health, and nursing.
d. nursing, teaching, caring, and health promotion.
ANS: C
Individual nursing theories represent different interpretations of the phenomenon of
nursing,but central constructs—person, environment, health, and nursing—are found in all
theories and models. They are referred to as nursing’s metaparadigm.
DIF: Cognitive Level: Knowledge REF: p. 2
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
5. When admitting a client to the medical-surgical unit, the nurse asks the client about cultural
issues. The nurse is demonstrating use of the concept of
a. person.
b. environment.
c. health.
d. nursing.
ANS: B
The concept of environment includes all cultural, developmental, and social determinants that
influence a client’s health perceptions and behavior. A person is defined as the recipient of
nursing care, having unique bio-psycho-social and spiritual dimensions. The word health
derives from the word whole. Health is a multidimensional concept, having physical,
psychological, sociocultural, developmental, and spiritual characteristics. The World Health
Organization (WHO, 1946) defines health as “a state of complete physical, mental, social
well-being, not merely the absence of disease or infirmity.” Nursing includes the promotion of
health, prevention of illness, and the care of ill, disabled, and dying people.
DIF: Cognitive Level: Application REF: p. 3
TOP: Step of the Nursing Process: Assessment
MSC: Client Needs: Psychosocial Integrity
6. A young mother tells the nurse, “I’m worried because my son needs a blood transfusion.
Idon’t know what to do, because blood transfusions cause AIDS.” Which central nursing
construct is represented in this situation?
a. Environment
b. Caring
c. Health
d. Person
ANS: D
The concept of environment includes all cultural, developmental, and social determinants
thatinfluence a client’s health perceptions and behavior. Caring is not one of the four central
nursing constructs. The word health derives from the word whole. Health is a
multidimensional concept, having physical, psychological, sociocultural, developmental, and
spiritual characteristics. The World Health Organization (WHO, 1946) defines health as “a
state of complete physical, mental, social well-being, not merely the absence of disease or
infirmity.” Nursing includes the promotion of health, prevention of illness, and the care of ill,
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, disabled, and dying people. Person is defined as the recipient of nursing care, having
unique bio-psycho-social and spiritual dimensions.
DIF: Cognitive Level: Application REF: p. 2
TOP: Step of the Nursing Process:
Implementation MSC: Client Needs:
Psychosocial Integrity
7. The nurse performs a dressing change using sterile technique. This is an example of
whichpattern of knowledge?
a. Empirical
b. Personal
c. Aesthetic
d. Ethical
ANS: A
Empirical knowledge is the scientific rationale for skilled nursing interventions. Personal ways
of knowing allow the nurse to understand and treat each individual as a unique person.
Aesthetic ways of knowing allow the nurse to connect in different and more meaningful ways.
Ethical ways of knowing refer to the moral aspects of nursing.
DIF: Cognitive Level: Comprehension REF: p. 5
TOP: Step of the Nursing Process:
Implementation MSC: Client Needs:
Management of Care
8. The nurse-client relationship as described by Hildegard Peplau
a. would not be useful in a short-stay unit.
b. allows personal and social growth to occur only for the client.
c. facilitates the identification and accomplishment of therapeutic goals.
d. focuses on maintaining a personal relationship between the nurse and client.
ANS: C
Hildegard Peplau offers the best-known nursing model for the study of interpersonal
relationships in health care. Her model describes how the nurse-client relationship can
facilitate the identification and accomplishment of therapeutic goals to enhance client and
family well-being. In contemporary practice, Peplau’s framework is more applicable today in
longer term relationships, and in settings such as rehabilitation centers, long-term care, and
nursing homes. Despite the brevity of the alliances in acute care settings, basic principles of
being a participant observer in the relationship, building rapport, developing a working
partnership, and terminating a relationship remain relevant.
DIF: Cognitive Level: Knowledge REF: p. 10
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Psychosocial Integrity
9. The identification phase of the nurse-client relationship
a. sets the stage for the rest of the relationship.
b. correlates with the assessment phase of the nursing process.
c. focuses on therapeutic goals to enhance client and family well-being.
d. uses community resources to help resolve health care issues.
ANS: C
Hildegard Peplau offers the best-known nursing model for the study of interpersonal
relationships in health care. Her model describes how the nurse-client relationship can
facilitate the identification and accomplishment of therapeutic goals to enhance client and
family well-being.
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