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WVU BCOR 370 Final Exam /Verified Questions With Complete Solutions
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WVU BCOR 370 Final Exam /Verified Questions With Complete Solutions
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WVU BCOR 370 Final Exam 2023-2024 /VerifiedQuestions With Complete Solutions
Quiz :Control - √Answer :The process of monitoring activities and correcting
deviations from standards
Quiz :Feedforward control - √Answer :Control at input; anticipates problems.
Quiz :Concurrent control - √Answer :Control during process; corrects problems
as they happen
Quiz :Feedback control - √Answer :Control at output; corrects problems after
they occur (US historically likes this one best)
Quiz :Financial statements are an example of... - √Answer :Feedback/post-
action control
Quiz :Quality management - √Answer :consistent conformance to customer
expectations
Quiz :Ideas of quality management (4) - √Answer :1. intense focus on customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
Quiz :Team - √Answer :a group of individuals engaged in collective work that
requires joint effort and generates positive synergy
Quiz :Synergy - √Answer :when output is greater than the sum total of inputs
Quiz :4 types of teams - √Answer :Functional, cross-functional, problem-
solving, self-managed
Quiz :Functional team - √Answer :team that works within a department of an
organization
Quiz :Cross-functional team - √Answer :team that is made up of different
department members
Quiz :problem-solving team - √Answer :team whose purpose is to solve a
specific problem
, Quiz :self-managed team - √Answer :team where members manage themselves,
leadership shared, very popular
Quiz :4 stages of team development - √Answer :1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
Quiz :Characteristics of effective teams - √Answer :clear unity of purpose
self-conscious
clear & demanding goals
informal, comfortable, relaxed
extensive participation in discussions
freedom to express ideas
disagreement is viewed as good
general agreement on decisions
everyone carries their weight
frequent constructive criticism
shared leadership
Quiz :Characteristics of groupthink - √Answer :social pressure against
divergent views
self-censorship of ideas
illusion of invulnerability
striving for illusion of unanimity
stereotyped views of enemies
illusion of morality
Quiz :Characteristics of teamthink - √Answer :encourages divergent views
open expression of ideas
awareness of limitations
recognition of individual opinions
utilization of non-stereotypical views
recognition of ethical consequences
Quiz :Communication - √Answer :process in which a sender encodes a
message, then a receiver decodes it into something meaningful, and responds
with feedback
Quiz :nonverbal communication - √Answer :facial expressions, tone of voice,
gestures, body movements
Quiz :percent of verbal communications - √Answer :7%
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