SS22PJDWB - Premium Jeep DeliveryWhich is the preferred method for enrolling customers in both connected services AND ownership benefits?
Owner Support Plus
In which key delivery-related measure did Jeep Dealers show significant year-over-year improvement?
Use of technology throughout Sale...
SS22PJDWB - Premium Jeep Delivery
Which is the preferred method for enrolling customers in both connected services AND ownership benefits? - correct answer Owner Support Plus
In which key delivery-related measure did Jeep Dealers show significant year-over-year improvement? - correct answer Use of technology throughout Sales Process
As part of a premium follow-up, how soon should you contact a customer after they've taken delivery of their new vehicle? - correct answer 24 hours
In what way can you best ensure that the vehicle is delivered as promised? - correct answer Play an active role in quality assurance of the delivery
According to J.D. Power, using devices such as tablets, smartphones and touchscreen monitors during the sales process ________________ SSI scores. - correct answer greatly improves
A customer uses her Jeep Wrangler to negotiate extreme off-road trails. Which feature would she be particularly interested in learning about during delivery? - correct answer Front and Rear Electronic Locking Differentials
Who deserves a premium delivery? - correct answer All customers/vehicles
Which one of the following is NOT something customers typically need help with during delivery? - correct answer Operating the AM/FM radio
Which step of the Sales Process is usually the best time to help a customer set up their vehicle's mobile app? - correct answer Vehicle Delivery
What effect does a less-than-perfect delivery have on overall Sales Satisfaction Index (SSI) scores? - correct answer Causes SSI scores to plummet
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Sakayobako30. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.
