PGA LEVEL ONE FACILITY MANAGEMENT|UPDATED&VERIFIED|100% SOLVED|GUARANTEED SUCCESS
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Course
FACILITY MANAGEMENT
Institution
FACILITY MANAGEMENT
According to the Customer Relations A Module, what must accompany good interpersonal skills to achieve high quality relations with your members and customers?
Clear and effective producers
According to the Golf Cart Fleet A Module, who oversees overall administration of the fleet concession...
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PGA LEVEL ONE FACILITY
MANAGEMENT
According to the Customer Relations A Module, what must accompany good
interpersonal skills to achieve high quality relations with your members and
customers? - correct answer Clear and effective producers
According to the Golf Cart Fleet A Module, who oversees overall administration of
the fleet concession? - correct answer fleet manager
According to the Golf Cart Fleet Management A Module, restrictions on where
cars can be driven should be included as part of what documents? - correct
answer Operating Rules
According to the Golf Car Fleet Management A Module, what is an added value
golf carts can bring to a facility? - correct answer Answers will vary. Ex:
Generates revenue and potential profits, which can offset facility expenses.
According to the Rules of Golf what is the name of a complicaion of tournament
information that contains the format, handicap rules and definitions of course
conditions and markings? - correct answer Conditions and competitions
According to the Rules of Golf, who determines how and when a halved match or
stroke play tie shall be decided? - correct answer The committee
According to the Tournament operations A Module, where would a tournament
participant typically find a rules and information sheet on the day of the event -
correct answer Registration
According to the Turfgrass Management A module, what are the 3 reasons the
golf professional and the superintendent need to communicate with the
customers about turfgrass management? - correct answer Educate, listen, inform
,According to the Turfgrass management A module, whose job is it to manage the
greenhouse and nursery to produce and install ornamental landscaping for the
golf course and clubhouse properties - correct answer Horticulturist
Administrators od a net stroke play event were unable to verify the handicaps of
some players. What type of event format could have been chosen to eliminate
this problem? - correct answer The Callaway System
After playing a number of strokes wile on the 9th green, a player picks up without
holing out. He then proceeds to the 10th hole and tees off. What is the ruling? -
correct answer Disqualification
Arranging golf carts numerically by hole order is the best option for what type of
tournament start - correct answer shotgun
Aside from relationships, what do all customers interactions involve? - correct
answer Tasks
As a general rule, roughly how many full-time maintenance people would be
required to keep a fleet of 75 carts fully serviced? - correct answer one
Describe a fleet rotation program - correct answer cars are numbered
consecutively and used sequentially
Describe an example of circumstance in which overseeing would be practical -
correct answer Bermudagrass fairways in a southern California desert high-end
facility. It is a warm season grass that should be overseeded during the winter
season
Describe the characteristics of Clay soil - correct answer Clay soil holds nutrients
and water better than sandy soil, but can be too dense and retain too much water,
which leaves no spaces for oxygen.
,Describe the primary purpose of a promotional table - correct answer Present
large quantities of marked-down or advertised merchandise
Detailed policies and procedures lie at the heart of which one of the 3 elements
necessary to support the delievery of superior customer services - correct
answer systems
During a rainstorm a player sprays water repellant on his golf ball. What is the
ruling - correct answer disqualification
During a stroke play competition, a player hits a ball from the wrong teeing
ground. He us immediately informed of his mistake and hits again from the
correct tee. What is the ruling? - correct answer Two-stroke penalty
During play of the 18th hole, what is considered a "general area"? - correct
answer All areas of the course except teeing ground and putting green of hole
being played, penalty areas and bunker. Ex; ground under repair on 18th fairway.
During tournament play, a ball lands in a pile of ice behind a concession stand.
According to the Rules, how is the pile of ice classified - correct answer
Obstruction
An excess of what nutrient can increase the incidence and severity of turfgrass
disease - correct answer Nitrogen
An excess of what nutrient harms the plants drought tolerance? - correct answer
Nitrogen
Explain the difference between a core industry segment and an enabled industry
segment - correct answer Core industries produce goods and services used to
play the game and operate facilities. Enabling industries produce other economic
activities the game of golf enables such as tourism and residential construction
, A golf professional is purchasing a golf course. The business play he presented
to his banker included his history of successfully operating similar facilities,
budget projections for the first 5 years under his management, and objectives
and strategies for reaching his goals. The banker rejected his loan application
because of missing information. What important element is missing from the
business plan? - correct answer Proposed mission statement
The head professional made the following observations at the staging area for a
shotgun event
The area was fully staffed
Necessary supplies were available
carts were missing towels, scorecards, and divot sand.
A breakdown in what key customer relations requirement would most likely
account for this situation - correct answer Systems
How can you utilize the Work Experience Portfolio to write a resume - correct
answer The WEA Portfolio can be used to focus resume content and align it with
a particular position
How is the "honor" determined before the start of a match play event? - correct
answer Order of the Draw
How is topdressing usually applied - correct answer Spreading soil
How might a golf professional discover interests? - correct answer Exploring
industry opportunities, connecting with people in the industry, and gaining first-
hand experiences at a golf facilities are ways to reveal specific interests
How should golf carts be staged when using a 2-tee start - correct answer carts
should be separated accordingly with easy route access to assigned tees.
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