McDonald's Crew Trainer Test Questions With Complete Solutions
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Course
McDonalds
Institution
McDonalds
What is the four step training program? correct answer: Prepare
Present
Try out
Follow up
What four hats does a crew trainer wear? correct answer: Role Model
Coach
Teacher
Expert
How soon after being ordered should you drop 4:1 meat? correct answer: Drop as soon as it is ordered
...
McDonald's Crew Trainer Test Questions
With Complete Solutions
What is the four step training program? correct answer: Prepare
Present
Try out
Follow up
What four hats does a crew trainer wear? correct answer: Role
Model
Coach
Teacher
Expert
How soon after being ordered should you drop 4:1 meat? correct
answer: Drop as soon as it is ordered
How soon after being asked should you drop any kind of
product? correct answer: As soon as you are asked
How often should you wash your hands? correct answer: At
least once every hour, or as often as needed
What does QSC&V stand for? correct answer: Quality
Service
Cleanliness
Value
, What is Mcdolads brand promise? correct answer: Provide
simple, easy enjoyment by creating a food experience that is
effortless, delightful, and differentiates McDonald's in a way
that people will love
What two factors determine whether a new crew member will
deliver the McDonald's brand promise? correct answer: *crew
need to feel good about themselves and working at McDonald's
*The need to be able to delilver outstanding QSC&V
What do quests expect for each part of QSC&V? correct answer:
QUALITY: hot and fresh food
SERVICE: fast, accurate, and friendly service
CLEANLINESS: a clean reasturanr with neat and clean
managers and crew
VALUE: giving the customer thier money's worth - quality food
at an affordable price, served with a smile, in an inviting
atmosphere
Why is it critical to deliver the brand promise? correct answer:
Customers leave with a smile, come back more frequently, and
they tell thier frineds
How fasts should guests receive their order? correct answer:
Within 90 seconds, for a total experience time of 3 minutes 30
seconds
How long is the hold time for French fries after being cooked?
correct answer: 7 minutes
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