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Exam (elaborations)

Crew Trainer Final Questions With Complete Solutions

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  • Course
  • McDonalds
  • Institution
  • McDonalds

What's the duty of a crew trainer? correct answer: To train incoming crew as well as help the floor manager and improve communication between crew and management What are the 4 hats a crew trainer wear? correct answer: 1.Role Model 2.Coach 3.Teacher 4.Expert What does QSC&V stand for? co...

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  • July 21, 2023
  • 8
  • 2022/2023
  • Exam (elaborations)
  • Questions & answers
  • McDonalds
  • McDonalds
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Crew Trainer Final Questions With
Complete Solutions
What's the duty of a crew trainer? correct answer: To train
incoming crew as well as help the floor manager and improve
communication between crew and management

What are the 4 hats a crew trainer wear? correct answer: 1.Role
Model
2.Coach
3.Teacher
4.Expert

What does QSC&V stand for? correct answer: Quality Service
Cleanliness Value

How does a crew trainer be a role model for crew correct
answer: By being an expert

What is the complete uniform for a crew trainer? correct answer:
Hat, Shirt, Black pants, Name Tag, Belt, Non-slip shoes, and
Black Socks

What percentage of the fundamental on the rediness checklist
must a trainee be to be promoted? correct answer: 90%

What area must a trainee be able to help out in the store to be
promoted? correct answer: All areas

, What are 2 types of feedback to give crew? correct answer:
Constructive and Appreciative

What are the 4 steps of training? correct answer: 1.Prepare
2.Present
3.Try Out
4.Follow Up

What are the 4 different hats a crew trainer wears? correct
answer: 1.Role Model
2.Coach
3.Teacher
4.Expert

Name 2 things a crew trainer can do to improve QUALITY on
their shift? correct answer: Be prepared and be a good coach

Name 2 things a crew trainer can do to improve SERVICE on
their shift? correct answer: Customer first mentality and always
smile

Name 2 things a crew trainer can do to improve
CLEANLINESS on their shift? correct answer: Pick up as you
go and help managers keep areas clean

Why is it important to deliver QSCV to customer? correct
answer: To ensure that the customer comes back, customers are
top priority and they expect fast and accurate service

McDonald's time standard for Front Counter and Drive Thru?
correct answer: 90 Seconds

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