CSAM Exam Questions & Answers 2023/2024
What is IAITAM? - ANSWER-International Association of Information Technology Asset Management
What three Key Process Areas serve as the core foundation of the ITAM program? - ANSWER-1) Program Management
2) Communication and Education Management
3) Po...
CSAM Exam Questions & Answers
2023/2024
What is IAITAM? - ANSWER-International Association of Information Technology Asset Management
What three Key Process Areas serve as the core foundation of the ITAM program? - ANSWER-1) Program
Management
2) Communication and Education Management
3) Policy Management
What are the two ways IT Asset Management is defined? - ANSWER-1) Business core competency -
serves everyone in an organization
2) Business infrastructure - entire program that includes processes, procedures, policies, roles and
documentation
What three aspects does ITAM manage? - ANSWER-Financial, Contractual, and Inventory
What is Program Management? - ANSWER-set of processes required to build, maintain and monitor the
ITAM core competency
What is the main purpose of an ITAM program? - ANSWER-To capture:
- the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization
What is the secondary purpose of an ITAM program? - ANSWER-to market the value of ITAM through
informing and gathering cooperation
, What are two main characteristics of ITAM as a program? - ANSWER-PERMANENT - not going away
Process-centric
What are policies? - ANSWER-WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
What are procedures? - ANSWER-HOW a task should be performed
Three goals of policy management - ANSWER-1) Effective implementation, including awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance
What is a needs analysis? - ANSWER-ensuring that team member goals are validated or contrasted
against organizational requirements
Policy creation and validation - ANSWER-Team is responsible for making sure the policy fits the needs of
the organization through validating the policy internally
policy management - gaining support - ANSWER-HR and legal departments must enforce the policy and
executive management must support the policy for it to succeed
Policy management - review and update policy - ANSWER-a policy must be reviewed 2 months after
implemented, and if it requires adjustment, it must be re-evaluated 2 months later again
What three things do effective policies provide? - ANSWER-1) Controls to behavior
2) Influence during changes (organizational, trends, economy, etc.)
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