-Staff Approach to Defensive Behavior - -Directive
-Staff Approach to Risk Behavior - -Physical Intervention
-Staff Approach to Tension Reduction - -Therapeutic Rapport
-Anxiety can be defined as "a change in _________" - -behavior
-Defensive can be defined as "Beginning to lose __________" - -rationality
-Risk behavior can be defined as "___________ that may present a risk to self
or others." - -behaviors
, -Tension Reduction can be defined as "Decrease in the physical or emotional
_____________." - -energy
-An empathic or non-judgmental approach to anxiety is called being... - -
supportive
-An approach to decelerating an escalating behavior is... - -directive
-An approach that includes disengagement or holding skills to manage risk
behavior is a... - -physical intervention
-To re-establish communication with somebody is to establish... - -
therapeutic rapport
-An area surrounding the body that is an extension of one's self is... - -
Proxemics
-A non-verbal message communicated by body posture and motion is... - -
Kinesics
-Communication through touch can be called... - -Haptics
-Tone, volume, cadence are examples of... - -paraverbals
-tone, volume and _________ are paraverbals - -cadence
-tone, _________, and cadence are paraverbals - -volume
-___________, volume, and cadence are paraverbals - -tone
-Questioning, refusal, release, intimidation, and tension reduction are part of
the... - -Verbal Escalation Continuum
-Questioning, refusal, release, intimidation, and ___________ are part of the
verbal escalation continuum. - -tension reduction
-Questioning, refusal, release, _______________, and tension reduction are
part of the verbal escalation continuum. - -intimidation
-Questioning, refusal, ______________, intimidation, and tension reduction are
part of the verbal escalation continuum. - -release
-Questioning, ________________, release, intimidation, and tension reduction
are part of the verbal escalation continuum. - -refusal
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