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CPI Certification Test/49 Questions with complete Solutions
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CPI Certification Test/49 Questions withcomplete Solutions
4 Behavior Levels - -1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
-Staff Attitude and Approach to Anxiety - -Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
-Staff Attitude and Approach to Defensive - -directive-attempt to control the
situation and begin to set limits
-Staff Attitude and Approach Acting Out Person - -non-violent physical crisis
intervention
-Staff Attitudes for Tension Reduction - -therapeutic rapport decrease in
energy regaining of rationality
-integrated Experience - -we can set the tone for whether or not the
behavior escalates or de-escalates
-non-verbal-proxemics (personal space) - -area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height,
gender, age, status, appearance, and familiarity.
-kinesics (body language) - -non-verbal message transmitted by motion and
body posture. Factors: eye contact, facial expressions send a very strong
message gestures, how we stand
(stance) hands
-3 reasons for using the CPI supportive stance - -safety
less threatening
communicates respect
-components of the communication pyramid - -verbal communication, para
verbal coomunication, and non-verbal communication
-what is paraverbal communication - -how we say what we say
-three components of paraverbal communication - -tone
volume
cadence
, total voice control
-what is the verbal escalation continuum? - -the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
-what is questioning - -information-seeking
-what is an intervention for questioning - -give a rational response
redirect
-what is refusal? - -non-compliance
-what is an intervention for refusal - -set limits
give options
-what is release - -high energy outburst
-intervention for release - -let it happen
isolate the situation
-what is intimidation - -verbal or non verbal threats
-intervention for intimidation - -take it seriously
get help
document
-what is tension reduction - -decreased energy and regaining rationality
-what is an intervention for tension reduction - -therapeutic rapport
-3 keys to setting limits - -1. keep it simple
2. reasonable
3. enforceable
-what is empathetic listening - -active process to discern what a person is
really saying
-5 things to do during active listening - -1. give un-divided attention
2. be non-judemental
3. listen for feelings
4.allow for silence
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