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CPI Exam/33 Complete Questions and Answers
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CPI Exam/33 Complete Questions andAnswers
Crisis Development Model - -Individual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
-Anxiety - -A noticeable increase or change in behavior
-Supportive - -An empathic, non-judgmental approach attempting to
alleviate. (Listening, take a break)
-Defensive - -Beginning stage of loss of rational. (Belligerent, Challenging)
-Directive - -Staff takes control of the potential escalation. (Timer, Walk)
-Acting-Out Person - -Total loss of control.
-Nonviolent Crisis Intervention - -Restraint is last resort
-Tension Reduction - -Decreases in emotional and physical energy that
occurs after a person acts out, regaining rational.
-Therapeutic Rapport - -Crying, falling asleep, apologizing, hugging.
-Proxemics - -1 1/2-3 feet space (depends on size, gender, cultural)
-Paraverval Communication - -Tone, Volume, Candance
-Verbal Escalation Continuum - -Question, Refusal, Release, Intimidation,
Tension Reduction
-Questioning - -Information seeking
Challenging- questioning authority, evasive, attempting to draw staff in
-Questioning interventions - -give arational response
stick to the topic, ignore the challenge
-Refusal - -non-compliance, loss of rational
-Refusal Interventions - -set limits- First...Then
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