CPI Exam Questions and Answers Rated A+ Crisis Development Model ✔✔Individual Behavior Staff Attitude 1. Anxiety 1. Supportive 2. Defensive 2. Directive 3. Acting Out 3. Non -Violent Crisis Intervention 4. Tension Reduction 4. Therapeutic Rapport Anxiety ✔✔A noticeable increase or change in behavior Supportive ✔✔An empathic, non -judgmental approach attempting to alleviate. (Listening, take a break) Defensive ✔✔Beginning stage of loss of rational. (Belligerent, Challenging) Directive ✔✔Staff takes control of the potential escalation. (Ti mer, Walk) Acting -Out Person ✔✔Total loss of control. Nonviolent Crisis Intervention ✔✔Restraint is last resort Tension Reduction ✔✔Decreases in emotional and physical energy that occurs after a person acts out, regaining rational. Therapeutic Rapport ✔✔Crying, falling asleep, apologizing, hugging. Proxemics ✔✔1 1/2 -3 feet space (depends on size, gender, cultural) Paraverval Communication ✔✔Tone, Volume, Candance Verbal Escalation Continuum ✔✔Question, Refusal, Release, Intimidati on, Tension Reduction Questioning ✔✔Information seeking Challenging - questioning authority, evasive, attempting to draw staff in Questioning interventions ✔✔give arational response
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