ACT Model - correct answer Acknowledge the situation, Remain Calm, Consider the Context, Collaborate
with others, Take action to resolve the situation
Core 4 - 1st Mile - correct answer Create eye contact, Share a smile, Speak with a friendly tone, Always
say "My Pleasure"
Winning Hearts Every Day - correct answer Genuine Hospitality, Fast & Accurate Service, Great Food,
Clean & Safe Environment
Chick-fil-A Corporate Purpose - correct answer To glorify God by being a Faithful steward of all
that's entrusted to us. To have a positive influence
on all who come in contact with Chick-fil-A
Brand Positioning Statement - correct answer Inspiring people to take good care of each other
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