PagerDuty Incident Responder Exam Questions and Answers 2023 with complete solution
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PagerDuty Incident Responder
PagerDuty Incident Responder Exam Questions and Answers 2023 with complete solution
During a major incident response, the Incident Commander Minh decides that they should try rolling back their last code deploy to fix the problem. Before proceeding, Minh wants to make sure that no one on the cal...
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PagerDuty Incident Responder Exam Questions and
Answers 2023 with complete solution
During a major incident response, the Incident Commander Minh decides that
they should try rolling back their last code deploy to fix the problem. Before
proceeding, Minh wants to make sure that no one on the call disagrees with her
proposed course of action. She asks "Does everyone agree with this decision?"
What is problematic about this question? (Select all that apply)
It will take too long to gain consensus from everyone.
All the "Yes's" may drown out the "No's".
It does not target the right information (i.e., disagreement).
How can you and your team prepare for incident response? (Select all that apply)
Practice running major incidents as a team
Set up runbooks and automated actions for specific types of incidents
Look for process improvements so your team has space to work
PagerDuty recommends allowing __________ to trigger the incident response
process manually for a major incident.
Anyone
This diagram illustrates which of the following:
The tasks of the Incident Commander during incident response
A postmortem must be _________ in order to be effective. This means focusing
on the systemic factors that led to the incident rather than who caused it. (Note:
Type in ONE word)
blameless
PagerDuty's Incident Command System is a set of rules for managing major
incidents that should NOT change from one organization to another.
False
Which of the following tasks would fall under the role of the Deputy during
incident response?
Keep time for assigned tasks
Any and all tasks to help the Incident Commander stay focused on the incident
Page responders to join the incident response call or remove people from the call
All of the above (correct)
None of the above
Which of the following is a common characteristic of a major incident? (Select all
that apply.)
Timing is a surprise; they often happen with little or no warning.
Time is critical so there is a need to fix the issue quickly.
Often requires mobilizing a coordinated response with cross-functional teams.
, During a major incident, the Incident Commander is responsible for: (Select all
that apply.)
Delegating tasks
Gaining consensus
Making decision
This diagram illustrates which of the following:
A minor incident crossing the threshold to a major incident
The point at which the major incident response process should be triggered
The difference between normal/peacetime versus emergency operations
All of the above (correct)
None of the above
The Communications Liaison (Internal & External) should gain the approval of the
Incident Commander before disseminating any updates to customers and
stakeholders.
True
Any concerns about the incident response process should be discussed
immediately during the response call to ensure that everyone is on the same
page.
False
When selecting an owner for the postmortem report, the Incident Commander
should consider which of the following criteria:
Someone who took a leadership role during the incident
Someone who performed a task that led to stabilizing the service
The primary on-call responder for the most heavily affected service
The person who manually triggered the incident to initiate incident response
All of the above (correct)
None of the above
What is the value of doing a postmortem? (Select all that apply)
Allows teams to improve their systems and incident response process
Instills a culture of continuous learning and improvement
The facilitator in a postmortem meeting should be:
The incident commander
The postmortem owner
Someone who played an active role during the incident
All of the above
None of the above (correct)
After a recent incident where Reshma accidentally published internal documents
to the public, she and her team conduct a postmortem to review what happened.
Her teammate Dora points out that this is the second time Reshma has done this,
and that no one else on the team has made the same mistake. Had Reshma been
more careful and followed protocol, this would have never happened. What
cognitive bias is Dora displaying?
Fundamental attribution error
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