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Samenvatting - Digital Skills
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Samenvatting van Digital skills
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DIGITAL SKILLSInhoudsopgave
1. Intro digital skills................................................................................................................................................................................4
1.1 De toenemende snelheid van verandering en disruptieve innovatie...................................................................................................4
1.2 ICT als enabler voor disruptie en change............................................................................................................................................. 4
2. WEBSITE BOUWEN.............................................................................................................................................................................5
2.1 CMS...................................................................................................................................................................................................... 5
2.2 Een ICT Vendor evalueren.................................................................................................................................................................... 5
3. Website usability................................................................................................................................................................................6
3.1 Website bouwstenen........................................................................................................................................................................... 6
3.2 Usabilty/ website Best practice............................................................................................................................................................ 6
Infographics...........................................................................................................................................................................................7
4. Visualisatietechnieken: business process visualisatie.........................................................................................................................8
4.1 Wat is UML?......................................................................................................................................................................................... 8
4.2 Notitievorm: symbolen......................................................................................................................................................................... 8
4.3 Voorbeelden......................................................................................................................................................................................... 9
4.4 Een tekentool....................................................................................................................................................................................... 9
5. Business ICT landschap.....................................................................................................................................................................10
5.1 ICT?.................................................................................................................................................................................................... 10
5.2 ICT lagen............................................................................................................................................................................................ 10
5.3 Hardware........................................................................................................................................................................................... 11
5.4 Housing: het datacenter.................................................................................................................................................................... 12
5.5 Operating system............................................................................................................................................................................... 12
5.6 Middleware........................................................................................................................................................................................ 12
5.7 Toepassingen..................................................................................................................................................................................... 13
5.7 System Monitoring & Management.................................................................................................................................................. 13
6. Het nieuwe werken..........................................................................................................................................................................14
6.1 Waar WERKEN?................................................................................................................................................................................. 14
6.2 Hoe ondersteunen?............................................................................................................................................................................ 14
6.3 Online meeten.................................................................................................................................................................................... 14
6.4 Op afstand ondersteunen.................................................................................................................................................................. 15
6.5 Waarom doen bedrijven HET?........................................................................................................................................................... 15
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,7. Cloud computing..............................................................................................................................................................................16
7.1 Wat is cloud computing?................................................................................................................................................................... 16
7.2 Cloud computing en traditionele ICT vergeleken............................................................................................................................... 16
7.3 Soorten cloud computing................................................................................................................................................................... 16
7.4 Waarom cloud?.................................................................................................................................................................................. 17
7.5 Toepassingsdomeinen........................................................................................................................................................................ 17
8. Samenwerken...................................................................................................................................................................................17
9. Service management & webcare......................................................................................................................................................18
9.1 ITIL inleiding....................................................................................................................................................................................... 18
9.2 ITIL processen..................................................................................................................................................................................... 18
9.3 reageren op negatieve reviews.......................................................................................................................................................... 20
10. security...........................................................................................................................................................................................21
10.1. Cyber bedreigingen......................................................................................................................................................................... 21
10.2. De security noodsloep..................................................................................................................................................................... 22
10.3. GDPR............................................................................................................................................................................................... 23
11. business toepassingen verkennen..................................................................................................................................................25
11.1 INLEIDING TOT CRM......................................................................................................................................................................... 25
12. AI en de 4E industriële revolutie......................................................................................................................................................25
12.1 artificial intelligence......................................................................................................................................................................... 25
12.2 Wat iedere ondernemer moet weten over kunstmatige intelligentie..............................................................................................26
12.3 Werkgelegenheid............................................................................................................................................................................. 26
12.4 5 trends in Gartner Hype Cycle for emerging technologies..............................................................................................................27
13. BIG DATA........................................................................................................................................................................................30
13.1 WAT IS BIG DATA?........................................................................................................................................................................... 30
13.2 The 5 V’s of big data........................................................................................................................................................................ 30
13.3 big data in business......................................................................................................................................................................... 32
13.4 voorbij de hype................................................................................................................................................................................. 32
13.5 big data toepassingsvoorbeelden.................................................................................................................................................... 32
14. analytics.........................................................................................................................................................................................34
14.1 Google analytics intro...................................................................................................................................................................... 34
15. projectmanagement.......................................................................................................................................................................34
15.1 definitie (volgens R. Grit)................................................................................................................................................................. 34
15.2 beheersen: de GOKIT factoren......................................................................................................................................................... 35
15.3 waarom projecten mislukken?......................................................................................................................................................... 35
15.4 6 stappen......................................................................................................................................................................................... 36
15.5 hoe organiseren?............................................................................................................................................................................. 37
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, 15.6 projecten management office (PMO).............................................................................................................................................. 38
15.7 rollen bij aanvang............................................................................................................................................................................ 38
15.8 project planning software................................................................................................................................................................ 38
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, 1. INTRO DIGITAL SKILLS
Examenvraag: hoe kan een bedrijf meer agile zijn? Wat is de impact voor bedrijven?
Wie wil overleven moet agile zijn.
adapt en adopt: je snel aanpassen aan een wijzigend product en dienstenomgeving, die die nieuwe technologie of trend zelf nuttig
aanwenden om je competitiever te maken t.o.v. je concurrenten. Bv AI gebruiken op een correcte manier.
Darwin: “it is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”
1.1 DE TOENEMENDE SNELHEID VAN VERANDERING EN DISRUPTIEVE INNOVATIE
Hoe komt dit nu plots?
1) toename in de snelheid van verandering
2) disruptieve innovatie (examenvraag: wat is de impact van disruptieve innovatie?)
Een vorm van innovatie die nieuwe markten en waardeketens doet ontstaan die uiteindelijke bestaande markten en waardeketens
verstoren waardoor vooraanstaande bedrijven, producten en diensten weggedrukt kunnen worden.
ICT = information and communication technologie
combinatie van deze twee veroorzaken een dubbel zo krachtige schokgolf bv AI blockchain, robotica
1.2 ICT ALS ENABLER VOOR DISRUPTIE EN CHANGE
1) DE CENTRALE ROL VAN INFORMATIESYSTEMEN IN DISRUTPIE EN SNELHEID VAN VERANDERING?
Examenvraag: waarom is ICT de kern van disruptieve innovatie?
we bevinden ons in de information age
Nieuwe businessmodellen worden mogelijk: bv Netflix. Abonnement i.p.v. kabeltelevisie
E-commerce versnelt zijn groei:
Multichannel: klanten kunnen vlot wisselen tussen e-commerce, brick-and-mortar, telesales, field sales, en zijn als 1 klant met 1
historiek gekend in alle kanalen
Mobile first: alle handelingen met een bedrijf moeten vanaf een smartphone mogelijk zijn
Het nieuwe werken: werken met volledige toegang tot alle bedrijfstoepassingen en je klanten is van overal mogelijk.
Legacy ICT: ICT-oplossingen die een bedrijf lang geleden, gebaseerd op de technologie van dat moment, in gebruik heeft genomen
en nog steeds ongewijzigd gebruikt.
Bedrijfsvoering veranderingen: je kent je klant nu veel beter, dankzij big data verzameld op jouw kanalen, maar ook door derden,
en zelfs de inzet van artificiële intelligentie om automatisch die klantgerichte oplossingen aan te bieden
2) DUS WAT BEREIKEN WE MET DIT OPLEIDINGSONDERDEEL?
Meer agile worden
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Sofie Van Hulle
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