MNG3702 - Strategic Implementation And Control IIIB
Exam (elaborations)
MNG3702 Productions and ops management notes
1 view 0 purchase
Course
MNG3702 - Strategic Implementation And Control IIIB
Institution
University Of South Africa
PRODUCTION AND OPERATIONS MANAGEMENT
TOPIC 1: Foundations
STUDY UNIT 1: Introduction to production and ops management
Explain what production/operations management entails
justify why production/operations management focuses on managing processes
distinguish between different opera...
MNG3702 - Strategic Implementation And Control IIIB
All documents for this subject (53)
Seller
Follow
LADHU
Reviews received
Content preview
MNG3702 Productions and ops
management notes
,PRODUCTION AND OPERATIONS MANAGEMENT
TOPIC 1: Foundations
STUDY UNIT 1: Introduction to production and ops management
Explain what production/operations management entails
justify why production/operations management focuses on managing processes
distinguish between different operations processes based on the key dimensions
volume, variety, variation, and visibility
identify and describe the various activities of production/operations management
illustrate and explain the constituent parts of a general production/ operations
management model
use the knowledge, insight and skills you have attained regarding production and
operations management
the focus of production/operations management on managing processes
distinguishable operations processes based on the key dimensions of volume, variety,
variation and visibility
the activities of production/operations management
the general model of production/operations management
to justify its relevance and to demonstrate this by identifying both correct and incorrect
statements with regard to, specifically the study
material but also with practical applications in general, in either multiple-choice format or
essay-type questions
show evidence of your appreciation of the introduction to production
What is operations management
o The activity of managing the resources which are devoted to the production and
delivery of products and services. It is a core function of any business although it
may not be called ops management
o It is concerned with managing processes. Because all management functions
manage processes it is relevant to all managers
What are the similarities between all operations
o All operations can be modeled ass input-transformation-output processes.
o Few operations produce only products or only services but rather a mixture of both
o All operations are part of a larger supply network through which each operation
contributes to satisfying end customer requirement
o All ops are made up of a network of internal customer-supplier relationships within
the operations
How are operations different from one another
o They differ in terms of the volume of output, the variety of output, variation of
demand and degree of visibility or customer contact
What do ops managers do and why is it so important
o Translation of strategy into operational action
o Design, planning, controlling and improvement of operation/processes
o Can aid in reducing of costs, increasing revenue and reducing the investment cost
for future innovation
o Because of the a turbulent and dynamic business environment ops managers need
to think on their feet
o Improving operations can be the most effective way to improve financial
performance
Effective production and operations management
, o This function is devoted to production and delivery of products and services
o The managers have a particular responsibility for managing the resources which
comprise the operations function
o Production and operations management deals with the specialist field in a business
organisation that is primarily responsible for managing the conversion processes
(also referred to as the transformation processes) whereby goods (or products) are
manufactured and/or services are rendered.
o Because of the interrelationships among its different functional components, an ops
manager must have a reasonable knowledge of the internal workings of th
discipline. Without this knowledge, it is conceivable that the business will not be
able to manufacture products and/or render services that meet the specific
operations-based requirements (in terms of low cost, high quality, dependability,
flexibility and speed) of its customers and/or clients.
o all organizations need production and operations management because they all
have a function that is specifically responsible for manufacturing products/services,
which the organization hopes to deliver in its quest to satisfy the needs of its
customers or clients.
o In order for ops management to be effective the goal is to manufacture
goods/services that will satisfy the needs of the customers or clients of the business
in such away that it is able to make money/a profit
o Ops management occupies a central position in the organization. Certain functions
with which the production/operations function must interact are seen as
fundamental or ``core'' to the business organisation (eg marketing, new
product/service development and operations), while others are seen as supportive
(eg accounting and finance, human resource, and IT).
o The three main components of the transformation model are inputs that represent
the facilities and staff, the transformation process by which is meant materials,
info and customers and outputs that are either products or services or a
combination of the two.
o Transformed resources are resources that are to be treated, transformed or
converted in the process, as mentioned above, and transforming resources are
resources that actually do the treating, transforming or converting, like facilities
(buildings, equipment, plant, machines, etc) and staff people who operate, plan and
control the actions).
Dominant focus of production and operations management
o The ``mechanisms'' needed to treat, to convert, or to transform inputs to outputs
are processes.
o Thus operations management is all about managing these processes to
manufacture, produce, and make products, or to render, deliver or provide services
in the most effective and efficient manner. An operation is usually made up of a
collection of such interconnected processes and sub-processes.
o A hierarchy of operations refers to the notion that any particular operation is made
up of a number of smaller or sub-operations, which have their ``own'' set of inputs
that they treat, transform or convert to produce their output in the form of finished
goods or services
o An operation can be broken down into the three levels of operations analysis,
namely:
the business level (the whole supply network with the flow of people and
resources between operations),
the operational level itself (the flow between processes)
Finally, the process level (the flow between the resources, people and
facilities
, o The supply network is the network of supplier and customer operations that have
relationships with an operation
o An internal supplier is the process or individual within the operation that supply
products or services to other processes or individuals within the operation
o An internal customer is the process or individual within the operation who is the
customer for other processes or individuals’ outputs. By treating internal customers
with the same degree of care that is given to external customers the effectiveness
of the whole operation can be improved
o Operations management is relevant to all functions. The meaning of operations can
be distinguished into two meanings
Operations as a function – meaning the part of the organization whic
produces products and services for the external customer
Operations as an activity – meaning the management of the processes within
any of the organizations functions
o An end to end business process is a process that totally fulfills a defined external
customer need . In order to achieve this business process reengineering (BPR) may
be required whereby process boundaries and organizational responsibilities ar
relooked
Different characteristics of production/operations processes
o Four important measures that distinguish between the different types of operations
are
The volume of output – the level or rate of output from a process
The variety of output – the range of products or services produced by the
process
The variation in the demand of the output – level of output variation over
time
The degree of visibility which customers have of the production of th
product or service (also called customer contact)
o The volume dimension
High volume
High repeatability
Specialization (because it is repeated so often one can automate
certain parts)
Systemization (standard processes and procedures)
Capital intensive
Low unit costs
Low volume
Low repetition
Each staff member performs more of job
Less systemization
High unit costs
o The variety dimension
High
Flexible
Complex
Match customer needs
High unit cost
Low
Well defined
Routine
Standardized
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LADHU. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $2.90. You're not tied to anything after your purchase.
