EPC3 theory: key terms Complete Test 2023.
business etiquette - ANSWER The set of behaviours that's expected from employees in social interactions
formal communication network - ANSWER A company's main lines of operational communication
genres - ANSWER Stable, established forms of communicat...
business etiquette the set of behaviours thats expected from employees in social interactions
informal communication network the personal communications
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EPC3 theory: key terms Complete Test
2023.
business etiquette - ANSWER The set of behaviours that's expected from employees in
social interactions
formal communication network - ANSWER A company's main lines of operational
communication
genres - ANSWER Stable, established forms of communication within a company (for
example memos or reports)
informal communication network - ANSWER The personal communications in a
company which operate alongside the formal network
grapevine - ANSWER The informal network inside an organisation is often referred to
as the .... (Expression: "I heard on the ... that he's leaving.")
recursive process - ANSWER The process of communication is often non-linear, and
you may have to revisit earlier steps. In other words, it's a ... process.
filters - ANSWER We all have our mental ..., i.e. preconceptions and frames of
reference.
bypassing - ANSWER If you and your audience attach completely different meanings to
the same words, this is called ...
goodwill - ANSWER Friendly or helpful feeling towards towards other people. Example:
In business relationships, it is important to build ...
you-viewpoint - ANSWER Adopting a ... means considering the communication process
from the recipients' perspective.
courtesy - ANSWER Respectful and considerate treatment of others
lie of commission - ANSWER An outright falsehood
lie of omission - ANSWER Leaving out information
credibility - ANSWER The personal trait that makes people inclined to trust you;
trustworthiness
restraint - ANSWER The act of controlling or limiting sth because it is necessary
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