Customer Satisfaction Process Improvement Presentation
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Course
Customer Satisfaction Process Improvement
Institution
The University Of Nairobi
1. Create a slide describing the organization, introducing a problem, and then constructing
a problem statement in a question format. This is a rough draft so the takeaway is
formulating a problem statement that you can use to write your paper. You are learning
how to compose a problem statement...
constructing a problem statement in a question format
customer satisfaction process improvement
Written for
The University Of Nairobi
Customer Satisfaction Process Improvement
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CUSTOMER SATISFACTION
PROCESS IMPROVEMENT
Name
Institution
course
date
, INTRODUCTION
• McDonalds is renowned fast food chain
• The McDonalds drive thru enables customers to buy their
food from the comfort of their cars (Nabilah et al., 2022)
• They are popular destinations for customers who wish to
take out their food
• Problem statement: What causes low customer
satisfaction in drive thrus?
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