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CPI Training Test 2023
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CPI Training Test 2023 ...
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By: liakia13 • 1 year ago
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CPI Training Test 2023 all behavior is a form of communication - ANSWER True The Directive Staff approach is a response to which Crisis Development Model behavior level? - ANSWER Defensive When a person is in a tension reduction, what is an appropriate response? - ANSWER Re-establish the relationship Which of the following statements best describes rational detachment? - ANSWER Remain professional by managing your own behavior and attitude Precipitation factors are underlying reasons for behavior - ANSWER True You can influence the crisis by controlling another persons attitude. - ANSWER False What is something to keep in mind when listening with empathy? - ANSWER Give your undivided attention The Supportive Stance is managing your position, posture, and proximity in relation to the person in crisis - ANSWER True Nonverbal communication includes which of the following? - ANSWER Body Language When a person asks a question you perceive as challenging (such as "Who do you think you are?) the recommended response would be to_____ - ANSWER Downplay the challenge Important points for limit settings are: - ANSWER Being respectful, simple, and reasonable The verbal escalation continuum is an expansion of which behavior level of the crisis development model? - ANSWER Defensive Removing potential hazards in your environment can improve safety - ANSWER TrueThe benefits of buying summaries with Stuvia:
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