WGU C720 Pre-Test Questions and answers, 100% Accurate, Verified.
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WGU C720
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WGU C720
WGU C720 Pre-Test Questions and answers, 100% Accurate, Verified.
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers?
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verified a company makes rulers that are designed to be 20 cm in length with allowance ±01 cm if the actual length of a ruler is 202 cm
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WGU C720 Pre-Test Questions and
answers, 100% Accurate, Verified.
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the
length of the rulers?
Performance
Features
Conformance
Serviceability
Aesthetics - ✔✔-Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?
Performance
Reliability
Features
Durability - ✔✔-Durability
Which quality management philosophy assigns cost to quality, defines quality by how well a product can
be used for its intended purpose, and uses Pareto charts?
,Deming's 14 points for management
Juran Institute's management theory
Taguchi methods
Shewhart cycle
Crosby's "Quality Is Free" - ✔✔-Juran Institute's management theory
Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause analysis,
emphasizes a bottom-up approach to quality, and considers standardization and quality control to move
together in improvement?
Six Sigma
Goldratt's theory of constraints
Deming's 14 points for management
Taguchi methods
Ishikawa's quality circle - ✔✔-Ishikawa's quality circle
An employee at a company thinks the department could improve its performance metrics by inspecting
100% of all finished product.
Which quality management philosophy would address this employee's opinion? - ✔✔-Deming: Cease
dependence on inspection to achieve quality. Eliminate the need for inspection. Build quality into the
product in the first place.
, A company sells garage doors through a national retailer and contracts with local installers to complete
the installations. The operations manager is responsible for completing the installations in a 14-day
period after the sale. The company will be penalized financially if it fails to achieve these objectives. The
operations manager's daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met.
Which two tools that should be used to measure installer performance?
Choose 2 answers
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine, and manpower
Gantt chart to measure how much performance has improved
Run charts to chart output around the 14-day central tendency - ✔✔-Control charts to measure the time
elapsed to completion
Run charts to chart output around the 14-day central tendency
Which method can a company use to relate customer needs and expectations to specific design
characteristics? - ✔✔-Quality function deployment
Six Sigma is adopted by a manufacturing company.
How can the company use Six Sigma to establish quality improvement?
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