100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
CPI Certification Test Questions With Answers 2023 $10.99   Add to cart

Exam (elaborations)

CPI Certification Test Questions With Answers 2023

 7864 views  11 purchases
  • Course
  • CPI Certification
  • Institution
  • CPI Certification

4 Behavior Levels - Answer- 1. Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction Staff Attitude and Approach to Anxiety - Answer- Be Supportive an emphatic non-judgemental attempt to alleviate anxiety Staff Attitude and Approach to Defensive - Answer- directive-attempt to con...

[Show more]

Preview 2 out of 5  pages

  • February 18, 2023
  • 5
  • 2022/2023
  • Exam (elaborations)
  • Questions & answers
  • 4 behavior levels
  • CPI Certification
  • CPI Certification
avatar-seller
GEEKA
CPI Certification Test

4 Behavior Levels - Answer- 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction

Staff Attitude and Approach to Anxiety - Answer- Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety

Staff Attitude and Approach to Defensive - Answer- directive-attempt to control the
situation and begin to set limits

Staff Attitude and Approach Acting Out Person - Answer- non-violent physical crisis
intervention

Staff Attitudes for Tension Reduction - Answer- therapeutic rapport decrease in energy
regaining of rationality

integrated Experience - Answer- we can set the tone for whether or not the behavior
escalates or de-escalates

non-verbal-proxemics (personal space) - Answer- area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age,
status, appearance, and familiarity.

kinesics (body language) - Answer- non-verbal message transmitted by motion and
body posture. Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands

3 reasons for using the CPI supportive stance - Answer- safety
less threatening
communicates respect

components of the communication pyramid - Answer- verbal communication, para
verbal coomunication, and non-verbal communication

what is paraverbal communication - Answer- how we say what we say

three components of paraverbal communication - Answer- tone
volume
cadence

total voice control

, what is the verbal escalation continuum? - Answer- the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction

what is questioning - Answer- information-seeking

what is an intervention for questioning - Answer- give a rational response
redirect

what is refusal? - Answer- non-compliance

what is an intervention for refusal - Answer- set limits
give options

what is release - Answer- high energy outburst

intervention for release - Answer- let it happen
isolate the situation

what is intimidation - Answer- verbal or non verbal threats

intervention for intimidation - Answer- take it seriously
get help
document

what is tension reduction - Answer- decreased energy and regaining rationality

what is an intervention for tension reduction - Answer- therapeutic rapport

3 keys to setting limits - Answer- 1. keep it simple
2. reasonable
3. enforceable

what is empathetic listening - Answer- active process to discern what a person is really
saying

5 things to do during active listening - Answer- 1. give un-divided attention
2. be non-judemental
3. listen for feelings
4.allow for silence
5. restate to clarify

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller GEEKA. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $10.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

82105 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$10.99  11x  sold
  • (0)
  Add to cart