Exam (elaborations)
ITIL Foundation v4 Cert Prep 1
- Course
- Institution
Service Management - Answer- A set of specialized organizational capabilities for providing value to customers in the form of services. (Ch 2, pg 18) Value - Answer- The perceived benefits, usefulness, and importance of something. (Ch 2, pg 19) Organization - Answer- A person or a group of pe...
[Show more]