USPS Sales & Services Associate Training exam 2023 with 100% correct answers
21 views 0 purchase
Course
USPS
Institution
USPS
USPS Sales & Services Associate Training questions & answers 2023
Perception is - ANSWER-Reality
What are our goals? - ANSWER-Grow revenue, increase market share, develop lifetime customers.
What are some non-verbal communication cues? - ANSWER-Body movement, facial expressions, personal...
USPS Sales & Services Associate Training questions & answers 2023
Perception is - ANSWER-Reality
What are our goals? - ANSWER-Grow revenue, increase market share, develop lifetime customers.
What are some non-verbal communication cues? - ANSWER-Body movement, facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? - ANSWER-True.
Communication skills require you to practice actively attending. What does S.O.L.E.R. represent? - ANSWER-Squarely face the person. Open your posture. Lean towards the sender. Eye contact. Relax.
What is a value proposition? - ANSWER-The value to the customer of the product features and benefits....how the customer feels the product meets their needs.
What is "need satisfaction selling"? - ANSWER-The understanding of a customer's needs through the use
of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - ANSWER-I need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. - ANSWER-Needs.
What is a need? - ANSWER-A desire to improve or accomplish something. An informed mutual decision with the customer on service/products is ___________. - ANSWER-A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? - ANSWER-Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all the time. - ANSWER-
Message.
If you ask a customer if they would like to send a package Priority Mail Express, which is guaranteed to arrive tomorrow, with $100 insurance and tracking included.....what park of G.I.S.T. would this be? - ANSWER-Suggest.
Once you determine how a customer wants to mail a package and have offered additional insurance, what additional products may you suggest? - ANSWER-Stamps, PO Boxes, money orders, packaging supplies, greeting cards, passports.
What is the maximum weight for any package? - ANSWER-70 lbx.
How do you determine the dimensions of a mailpiece? - ANSWER-Combine the length plus girth.
What are the 5 processing categories? - ANSWER-Letters, flats (large envelopes), machinable parcels (SPRS), irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? - ANSWER-Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - ANSWER-130" for standard post only. Oversize charges will apply for packages exceeding 108".
When are balloon charges applied? - ANSWER-Packages weighing less than 20 lbs that measure over 84"
but not more than 108" (length + girth combined) that are shipped Priority mail zones 104 or Standard to all zones.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Bensuda. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.49. You're not tied to anything after your purchase.
