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MNB1601 Assignment 1 Semester 2 2022
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MNB1601 Assignment1 Semester 2 2023
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MNB1601
Assignment 1 Semester 2 2023
Unique Number: 531053
Solutions, Explanations, workings, and references
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1. 4 Reference: Textbook
Do things right every time. Error-free products and services that satisfy set specifications should
regularly and continuously be provided to customers/clients. This gives the business a high-
reliability or low-variability advantage. This guideline ties in with the customer/client
requirement of high quality.
2. 1 Reference: Textbook
The operations function is primarily concerned with using resources (inputs) to provide outputs by
means of a transformation process. Therefore, the transformation model comprises three
main components: inputs, the transformation process itself and outputs.
3. 4 Reference: Textbook
Human resources. In most transformation processes, some or other form of human involvement is
necessary. This includes both workers who are physically involved in the transformation
process and the people involved in a supervisory capacity.
4. 1 Reference: Textbook
Customers/clients. Clients can serve as the inputs in the transformation process when the client is the
subject being transformed or ‘processed’. For example, the client who receives dental
treatment is the primary input in the transformation process. The same applies to recreational
facilities such as gymnasiums and recreational events such as rock concerts because the
client is the most important input who is transformed through being exercised or entertained.
5. 3 Reference: Textbook
The ultimate goal of any transformation process is to transform inputs into outputs. Outputs assume
the form of products or services. Manufacturers normally produce certain products (for
example, motor vehicles or furniture), while service providers render certain services (for
example, haircuts or transport).
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