Exam (elaborations)
WGU C215 Operations Management – 70 Q&A (CORRECTLY ANSWERED)
- Course
- Institution
WGU C215 Operations Management – 70 Q&A (CORRECTLY ANSWERED)
[Show more]
Content preview
WGU C215 Operations Management – 70 Q&A (CORRECTLY ANSWERED)Which definition is used for quality evaluates how well a product performs its intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement Correct Answer - Fitness for use
Which total quality management (TQM) process was developed to stress management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement Correct Answer - 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400 Correct Answer - ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist Correct Answer - checklist
Which quality control tool should be used to monitor the current status or end result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist Correct Answer - Flowchart Which group of keywords or phrases describes the crucial role that marketing plays in the total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs, budgeting
-Enhance competition, understand consumer preferences, maintain communication with operations
-Reward employees; motivate staff performance; manage operations planned changes
-Review and recommend product changes, satisfy customer needs; open communication Correct Answer - Review and recommend product changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams Correct Answer - To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation Correct Answer - mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system Correct Answer - Equipment was found out of control
Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to conclude
-How close one is to a target and how consistent one is with the average performance
-Parts per million on the capability index
-The most common measurement process Correct Answer - How close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma?
-People involvement
-Facility location
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LeCrae. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81989 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now