Thesis
Process optimization research plan
- Course
- Institution
This document presents the research plan for the final thesis on improving the PRM process.
[Show more]
Seller
Follow
ismahane8
Content preview
Research PlanIsmahane Ballah 500808161
Internship consultant: Nargis Zamaray
Amsterdam University of Applied Sciences
Internship supervisor: Houdijn Hardenbol
Rotterdam The Hague Airport
March 2022
1
,Abbreviation list
Table 1
AP AviaPartner
CE Customer Experience
ECAC European Civil Aviation Conference
ERAA European Regions Airline Association
ISO International Organization for Standardization
NEB National Enforcement Body
PCE Process Cycle Efficiency
PDCA Plan Do Check Act
PRM Passengers Reduced Mobility
QMS Quality Management System
RTHA Rotterdam The Hague Airport
SMART Specific, Measurable, Achievable, Realistic and Time
TMI The Manufacturing Institute
VOB Voice Of Business
VOC Voice of Customer
VSM Value Stream Map
2
, Table of contents
Abbreviation list ......................................................................................................................................... 2
1. Introduction ...................................................................................................................................... 4
2. Problem statement ............................................................................................................................ 5
3. Research objectives ........................................................................................................................... 7
4. Literature review ............................................................................................................................. 10
4.1. Study on the legislation of PRM .................................................................................................................. 10
4.2. Study on the customer satisfaction for PRM passengers ........................................................................... 10
5. Theoretical framework..................................................................................................................... 12
5.1. Research framework of PRM legislation ............................................................................................. 12
5.2. Research framework of customer satisfaction .................................................................................... 13
5.3. Research framework of continuously improvement ........................................................................... 14
6. Methodology ................................................................................................................................... 15
7. The approach and planning .............................................................................................................. 17
8. Risk analysis .................................................................................................................................... 19
Bibliography ............................................................................................................................................. 20
Appendix I Internship Agreement.............................................................................................................. 22
Appendix II Risk analysis specifications...................................................................................................... 27
3
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ismahane8. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.96. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79650 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now