100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
Previously searched by you
SSA Academy 421 Exam Questions with Correct Answers | USPS Exam 421 Window Clerk Practice 2022/2023 Questions With Complete Solutions Graded A+$8.99
Add to cart
SSA Academy 421 Exam Questions with
Correct Answers
Postal Service employees operate under the mandate to protect and preserve the mail
placed in its: -Answer- Custody
A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail
The first opportunity of a Sales...
SSA Academy 421 Exam Questions with Correct Answers Postal Service employees operate under the mandate to protect and preserve the mail placed in its: -Answer - Custody A violation of the security and sanctity of the mail is: -Answ er- Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: -Answer - Deliver a first impression The type of communication that can enhance or contradict messages is: -Answer - Non-
verbal communication The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is: -Answer - G.I.S.T. For a mailpiece to be considered a flat -sized mailpiece it must pass the: -Answe r- Flexibility test Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service? -Answer - Instills customer confidence Successful sales transactions occur when the Sales and Services Associate (SSA): -
Answer - Makes an informed mutual decision with the customer on products/services What is the most positive way to impact customer perception of the Post Office? -
Answer - Provide excellent customer service The US Postal Service is the only delivery service that reaches: -Answer - Every address in the nation An organized workstation creates a more _______ workplace. -Answer - Efficient How a Sales and Services Associate (SSA) conducts themselves on the job effects the: -Answer - Postal brand An active listening technique used to create a successful transaction is called: -Answer - Clarifying One of the first things a customer notices about the Sales and Services Associate (SSA) is their: -Answer - Personal appearance The primary law enforcement for the USPS is the: -Answer - Postal Inspection Service The minimum length of a letter is how many inches long? -Answer - 5 inches The maximum size for a flat -sized mailpiece is: -Answer - 12 x 15 inches A machinable parcel cannot weigh more than: -Answer - 25 pounds A parcel that is more than 70 pounds is: -Answer - Nonmailable Nonmachinable surcharges will be applied to First Class letters when the item is: -
Answer - Is polybagged or pol ywrapped The minimum size of a postcard is the same size as a: -Answer - Letter In order for a postcard to be mailed it must be: -Answer - Rectangular The maximum size of a flat is 15 inches long, __ inches high, and .75 inches thick. -
Answer - 12 Proper design and construction of a mailpiece which conforms to minimum and maximum mailing standards ensures: -Answer - Mailability Correctly identifying nonmachinable characteristics of First -Class Mail letters and applying correct pricing will help to p rotect: -Answer - Revenue generation. A letter that is square instead of rectangular is considered: -Answer - Nonmachinable Nonmachinable letters are processed: -Answer - Manually Other Regulated Materials Domestic (ORM -D packages can be shipped by: -Answe r- USPS Retail Ground Firearms, intoxicating liquors, and cigarettes are categorized as: -Answer - Restrictive matter Failure to comply with the Bank Secrecy Act (BS could result in significant fines __________ of more than per day per incident. -Answer - $50,000.00 The customer can request a cashback option then using a debit card up to: -Answer - $50.00 All postal products and services can be purchased by credit card except: -Answer - Money orders The best time to complete PS From 8105 -B, Suspicious Tran saction Report, is: -
Answer - After the customer leaves the window
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller VasilyKichigin. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $8.99. You're not tied to anything after your purchase.
